Technical Manager

Family Entertainment Group; Fitchburg (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

Family Entertainment Group is seeking a Technical Manager in Fitchburg, Massachusetts. The role involves supervising the technical team and maintaining arcade and game equipment ensuring high-quality service and guest satisfaction. The ideal candidate will have a high school diploma and at least 3 years of relevant experience.

Responsibilities include troubleshooting equipment and driving continuous improvement while fostering a positive work environment. The position offers a competitive salary ranging from $50,000 to $55,000 annually.

Qualifications

• Minimum 3 years of hands-on experience in a technician role.
• Supervisory experience is a plus.

Responsibilities

• Supervise and train the technical team.
• Troubleshoot, repair, and maintain arcade equipment.
• Resolve guest concerns and ensure a superior experience.

Skills

Technical knowledge

Leadership

Problem-solving

Customer service

Education

High school diploma or equivalent

Technical training

Job description

The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment.

Job Type

Full-time

Key Responsibilities

Leadership & Supervision

• Supervise, train, and develop Technicians and Technical Assistants
• Conduct interviews, performance reviews, and assist in hiring and terminations
• Provide coaching, progressive discipline, and recognition as needed
• Ensure consistent communication, feedback, and quarterly performance check-ins
• Foster collaboration across departments and represent the team in internal meetings

Operations & Maintenance

• Troubleshoot, repair, and maintain arcade games and attractions
• Develop and manage preventive maintenance schedules
• Ensure all equipment meets company and safety standards
• Track and control parts inventory; minimize downtime and expenses
• Monitor and maintain a clean, organized, and safe work area
• Lead by example by working shifts and supporting peak hours as needed

Customer Service & Quality

• Resolve guest concerns promptly and professionally
• Ensure a superior guest experience by keeping games in excellent condition
• Uphold company values in service delivery and presentation
• Support compliance with quality assurance programs and safety protocols

Additional Duties

• Support other locations with game moves or operational improvements
• Assist in company initiatives and projects as assigned by the General Manager
• Represent the company with professionalism and a solutions-oriented mindset

Requirements

• High school diploma or equivalent; technical training preferred
• Minimum 3 years of hands‑on experience as a technician or in a similar role
• Supervisory experience a plus

Salary: $50,000 - $55,000 Annually

Family Entertainment Group is an equal opportunity employer.