Technical Manager

Kelly Science, Engineering, Technology & Telecom; Town of Texas (WI); On-site; USD 110,000 - 165,000; Full time

Job summary

Kelly Science, Engineering, Technology & Telecom is seeking a Technical Manager to lead the Liquid Ink Division's technical operations in the U.S. You will oversee product development, customer support, and continuous improvement initiatives while partnering with customers, suppliers, sales, and internal teams to deliver innovative ink solutions.

The role emphasizes hands-on leadership, mentoring staff, managing budgets, and driving cost reductions, with a focus on expanding service capabilities

Qualifications

• Bachelor's degree in Chemistry is required.
• Minimum of 5 years of experience in liquid ink technology or a related technical role in the liquid ink industry.
• Strong knowledge of liquid ink systems, raw materials, and applications in the flexible packaging industry.
• At least 3 years of supervisory or team leadership experience in a hands-on technical environment.
• Experience providing technical service and support to flexible packaging customers.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills with the ability to build lasting customer relationships.

Responsibilities

• Lead the technical development and day-to-day activities of the Liquid Ink Division.
• Build and maintain strong relationships with customers and suppliers.
• Troubleshoot and resolve ink-related technical issues.
• Partner with the Sales team to support existing customers and secure new business opportunities.
• Develop and expand technical service capabilities to support growth in the U.S. flexible packaging market.
• Lead application development and recommend product improvements to enhance performance and customer satisfaction.
• Drive continuous improvement and cost reduction initiatives across products and processes.
• Manage departmental budgets, control expenses, and minimize overtime.
• Identify opportunities to improve equipment, facilities, and manufacturing processes.
• Hire, mentor, coach, and develop technical staff to build a high-performing team.
• Conduct performance reviews, set goals, and provide ongoing coaching and feedback.
• Address employee relations matters and foster a positive, collaborative work environment.
• Ensure company policies, procedures, and objectives are effectively implemented.
• Prepare and present monthly departmental reports to the General Manager.

Skills

Technical leadership

Ink systems

Customer relations

Troubleshooting

Budget control

Education

Bachelor's degree in Chemistry

Job description

Lead Innovation. Drive Technical Excellence. Make an Impact.

We are seeking an experienced Technical Manager to lead the technical operations of our customers' Liquid Ink Division. This is an exciting opportunity for a hands-on technical leader with expertise in liquid ink systems and the flexible packaging industry to play a key role in product development, customer support, team leadership, and continuous improvement initiatives.

In this role, you will oversee technical service and application development while partnering with customers, suppliers, sales, and internal teams to deliver innovative solutions that drive customer satisfaction and business growth.

Responsibilities

• Leading the technical development and day-to-day activities of the Liquid Ink Division.
• Building and maintaining strong relationships with customers and suppliers.
• Troubleshooting and resolving ink-related technical issues.
• Partnering with the Sales team to support existing customers and secure new business opportunities.
• Developing and expanding technical service capabilities to support growth in the U.S. flexible packaging market.
• Leading application development and recommending product improvements to enhance performance and customer satisfaction.
• Driving continuous improvement and cost reduction initiatives across products and processes.
• Managing departmental budgets, controlling expenses, and minimizing overtime.
• Identifying opportunities to improve equipment, facilities, and manufacturing processes.
• Hiring, mentoring, coaching, and developing technical staff to build a high-performing team.
• Conducting performance reviews, setting goals, and providing ongoing coaching and feedback.
• Addressing employee relations matters and fostering a positive, collaborative work environment.
• Ensuring company policies, procedures, and objectives are effectively implemented.
• Preparing and presenting monthly departmental reports to the General Manager.

Required Qualifications

• Bachelor's degree in Chemistry (required).
• Minimum of 5 years of experience as a Liquid Ink Technician or in a progressively responsible technical role within the liquid ink industry.
• Strong knowledge of liquid ink systems, raw materials, and applications used in the flexible packaging industry.
• At least 3 years of supervisory or team leadership experience in a hands-on technical environment.
• Experience providing technical service and support to flexible packaging customers.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills with the ability to build lasting customer relationships.

Preferred Skills

• Demonstrated leadership abilities with a track record of developing and motivating technical teams.
• Experience leading continuous improvement and cost reduction initiatives.
• Strategic mindset with the ability to identify and capitalize on new business opportunities.
• Strong organizational, project management, and decision-making skills.

This is an opportunity to lead a talented technical team while influencing product innovation, customer success, and business growth. If you enjoy solving complex technical challenges, mentoring others, and working closely with customers to deliver high-quality solutions, we'd love to hear from you.