Liquid Ink Tech Lead & Customer Solutions Manager

Kelly Services; Bryan (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Kelly Services seeks a Technical Manager to lead the technical operations of the Liquid Ink Division. This hands-on leader will drive product development, customer support, and continuous improvement across the U.S.

flexible packaging market. You will oversee technical service, mentor staff, manage budgets, and partner with customers, suppliers, and sales to deliver innovative ink solutions and ensure high customer satisfaction.

Qualifications

• Bachelor's degree in Chemistry is required.
• Minimum 5 years experience in liquid ink or similar technical role in the liquid ink industry.
• At least 3 years of supervisory or team leadership experience in a hands-on technical environment.
• Experience providing technical service and support to flexible packaging customers.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Leading the technical development and day-to-day activities of the Liquid Ink Division.
• Building and maintaining strong relationships with customers and suppliers.
• Troubleshooting and resolving ink-related technical issues.
• Partnering with the Sales team to support existing customers and secure new business opportunities.
• Developing and expanding technical service capabilities to support growth in the U.S. flexible packaging market.
• Leading application development and recommending product improvements to enhance performance and customer satisfaction.
• Driving continuous improvement and cost reduction initiatives across products and processes.
• Managing departmental budgets, controlling expenses, and minimizing overtime.
• Identifying opportunities to improve equipment, facilities, and manufacturing processes.
• Hiring, mentoring, coaching, and developing technical staff to build a high-performing team.
• Conducting performance reviews, setting goals, and providing ongoing coaching and feedback.
• Addressing employee relations matters and fostering a positive, collaborative work environment.
• Ensuring company policies, procedures, and objectives are effectively implemented.
• Preparing and presenting monthly departmental reports to the General Manager.

Skills

Liquid ink systems

Flexible packaging

Customer support

Troubleshooting

Leadership

Education

Bachelor's degree in Chemistry

Job description

Kelly Services seeks a Technical Manager to lead the technical operations of the Liquid Ink Division. This hands-on leader will drive product development, customer support, and continuous improvement across the U.S.

flexible packaging market. You will oversee technical service, mentor staff, manage budgets, and partner with customers, suppliers, and sales to deliver innovative ink solutions and ensure high customer satisfaction.