TECHNICAL LEAD L1

Wipro; Los Angeles (CA); On-site; USD 60,000 - 149,000; Full time

Job summary

Wipro in Los Angeles seeks an Onsite Tech Lead to oversee Digital Content Management Systems operations, incident management, and cross-team collaboration. You will ensure service reliability, monitor performance, and coordinate with LAWA IT and Business teams for real-time issue tracking.

You will guide offshore and onshore teams, review maintenance and upgrades, perform root cause analysis, and drive continuous service improvement to minimize outages and improve user experience.

Qualifications

• 12-15 years of IT experience including application support programs.
• Strong experience in application/platform operations, incident management, and production support environments.
• Proficiency in troubleshooting applications, performing root cause analysis, and managing system performance.
• Hands-on experience with ITSM tools and stakeholder coordination in a multi-vendor environment.
• Knowledge of preventive maintenance, system upgrades, patching, and offshore team coordination.

Responsibilities

• Manage day-to-day operations of Digital Content Management Systems, including onboarding, configuration, content deployment, and reporting.
• Lead incident, problem, and service recovery management during outages.
• Serve as primary interface with LAWA IT and Business teams ensuring real-time communication and issue tracking.
• Collaborate with L1/L2/L3 support teams, customer IT teams, OEMs, and partners for timely resolution of incidents and continuous service improvement.
• Review and approve scheduled maintenance and application upgrades
• Monitor offshore deliverables, ensuring consistent service quality
• Perform root cause analysis to resolve production issues.
• Diagnose and troubleshoot DSD & ACN applications.
• Support and manage DCMS platform, ensuring seamless content delivery and system performance.
• Conduct preventive maintenance, system health checks, patching, performance tuning, and software upgrades within defined maintenance windows.

Skills

Troubleshooting across application + .

Azure cloud operations

ITSM (ServiceNow)

Network and system administration

Communication & stakeholder management

Incident management within SLA

Client–offshore collaboration

Tools

ServiceNow

Job description

Job Summary

Onsite Tech lead responsible for overseeing DCMS operations, ensuring seamless content delivery, system performance, and user support. Leads incident management, stakeholder coordination, and cross-team collaboration to resolve issues and drive continuous service improvement. Ensures system reliability through proactive monitoring, maintenance, and root cause analysis.

Job Description

Job Description

Key Responsibilities

• Manage day-to-day operations of Digital Content Management Systems, including user onboarding, configuration, content deployment, and reporting.
• Enable immediate onsite action for critical incidents and access issues
• Lead incident, problem, and service recovery management during outages
• Serve as primary interface with LAWA IT and Business teams ensuring real-time communication and issue tracking.
• Collaborate with L1/L2/L3 support teams, customer IT teams, OEMs, and partners for timely resolution of incidents and continuous service improvement.
• Review and approve scheduled maintenance and application upgrades
• Monitor offshore deliverables, ensuring consistent service quality
• Perform root cause analysis to resolve production issues.
• Diagnose and troubleshoot DSD & ACN applications.
• Support and manage DCMS platform, ensuring seamless content delivery and system performance.
• Conduct preventive maintenance, system health checks, patching, performance tuning, and software upgrades within defined maintenance windows.

Required Skills

• Strong troubleshooting across Application + Cloud + Infrastructure
• Hands-on Azure cloud operations exposure
• ITSM expertise (ServiceNow)
• Network and system administration expertise
• Excellent communication and stakeholder management
• Ability to manage critical incidents within SLA
• Collaborative approach with client–offshore teams

Preferred Qualifications

• 12-15 years of experience in IT including application support programs
• Strong experience in application/platform operations, incident management, and production support environments

Proficiency in troubleshooting applications, performing root cause analysis, and managing system performance

Hands-on experience with ITSM tools (e.g., ServiceNow) and stakeholder coordination in a multi-vendor environment

Knowledge of preventive maintenance, system upgrades, patching, and offshore team coordination

Mandatory Skills: Telecom Unified Communications SIP .

Experience: 5-8 Years

The expected compensation for this role ranges from $60,000 to $148,500 .

Benefits

• including a full range of medical and dental benefits options
• disability insurance
• paid time off (inclusive of sick leave)
• other paid and unpaid leave options

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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