Technical Lead & IT Operations — NYC (Flexible Work)

OXIO; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & equity

Comprehensive health benefits

Flexible work arrangements

Team lunches and company retreats

Job summary

OXIO, a Telecom-as-a-Service platform, is seeking a Technical Lead / Exec IT Support for its New York City office. You will provide hands-on IT support while leading IT employee operations and collaborating with the telecom team on testing and network functionality.

The role emphasizes solving technical challenges, onboarding/offboarding, asset management, and security initiatives including SOC 2, with exposure to a fast-paced startup environment and international collaboration.

Qualifications

• 7+ years in IT support, help desk, or systems administration.
• Strong troubleshooting and customer service skills.
• Experience with macOS and Apple hardware.
• Experience administering Google Workspace.
• Experience with Mobile Device Management (Mosyle or similar).
• Knowledge of TCP/IP networking and endpoint management.
• Ability to communicate technical concepts to technical and non-technical users.
• Organization and attention to detail; able to work independently in a fast-paced startup.

Responsibilities

• Provide technical leadership over IT employee operations processes and systems.
• Provide day-to-day IT support for employees across a global organization.
• Ensure employees have the hardware, software, and access they need to be productive.
• Provision, configure, and administer user accounts across business applications.
• Manage employee onboarding and offboarding, including laptop deployment, account setup, and equipment recovery.
• Support Apple devices and peripheral hardware.
• Administer Google Workspace, identity management, and Mobile Device Management (Mosyle) and other SaaS tools used by employees.
• Troubleshoot hardware, software, networking, and access issues.
• Maintain IT asset inventory and lifecycle management.
• Develop and maintain internal IT documentation and knowledge base articles.
• Partner with cross-functional teams to evaluate and implement new technology solutions.
• Assist with security initiatives, including SOC 2 compliance and security awareness.
• Support the company's Mobile Device Management strategy and endpoint security.
• Support Telecom team in testing SIM cards and mobile devices to validate network functionality and troubleshoot connectivity issues
• Assist engineering and product teams with telecom-related testing support.
• Follow up on support requests to ensure timely resolution and excellent customer service.
• Continuously identify opportunities to improve internal IT systems, processes and automation.

Skills

IT troubleshooting

Customer service

Communication

macOS & Apple hardware

Google Workspace administration

Networking basics

Automation scripting (Shell or Python)

Tools

Mosyle MDM

Cisco Meraki

Google Workspace admin tools

Zoom

Confluence

GitLab

Job description

OXIO, a Telecom-as-a-Service platform, is seeking a Technical Lead / Exec IT Support for its New York City office. You will provide hands-on IT support while leading IT employee operations and collaborating with the telecom team on testing and network functionality.

The role emphasizes solving technical challenges, onboarding/offboarding, asset management, and security initiatives including SOC 2, with exposure to a fast-paced startup environment and international collaboration.