Technical Lead - Datacenter Deployments

General Dynamics Information Technology; Omaha (NE); On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Health benefits

401K match

Educational assistance

Career advancement

Rewards & Recognition

Job summary

General Dynamics Information Technology seeks a Technical Lead - Datacenter Deployments at Offutt AFB, NE. You will direct hardware staging, imaging, and rollout of end-user devices, while ensuring security and compliance across the datacenter.

You will coordinate with ServiceNow, manage task allocation, and uphold high standards for asset sanitization, DRMO processes, and physical deployments in a government environment.

Qualifications

• 3+ years of related experience.
• Current Top Secret clearance; ability to obtain TS/SCI.
• Location: Offutt AFB, NE.
• ITIL 5 Foundation and DOW 8140 certifications within 9 months of start.
• Imaging, firmware flashing, hardware diagnostics familiarity.
• Experience with IT Service Management tools (ServiceNow).
• Knowledge of DRMO, data sanitization, and security guidelines (NIST SP 800-88).
• Understanding of datacenter environments and cabling/power layouts.

Responsibilities

• Queue optimization and incident triage using ServiceNow.
• Allocate deployment and troubleshooting tasks based on capacity.
• Quality assurance of deployments against standards and safety guidelines.
• Handle technical escalations for complex issues.
• Lead pre-deployment preparation: imaging, firmware, OS updates.
• Perform hardware rollout: endpoint imaging, configuration, networking basics.
• Standardize workstation builds for consistent ergonomics.
• Conduct secure data erasure on end-of-life media.
• Operate media destruction equipment with audit logging.
• Coordinate DRMO processes and custody transfers.
• Rack-and-stack and cabinet mounting for devices; power routing.

Skills

Computer Systems

Enterprise IT

Information Systems

Education

Associates degree

Job description

Job Description

Type of Requisition

Regular

Clearance Level Must Currently Possess

Top Secret

Clearance Level Must Be Able To Obtain

Top Secret/SCI

Public Trust/Other Required

None

Job Family

Technical Support Services

Skills

Computer Systems, Enterprise IT, Information Systems

Job Qualifications

Computer Systems, Enterprise IT, Information Systems

Certifications

None

Experience

3 + years of related experience

US Citizenship Required

Yes

Job Description

MEANINGFUL WORK AND PERSONAL IMPACT:
The work you’ll do at GDIT will be impactful to the mission of USSTRATCOM. USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environment.
We are seeking a highly skilled Technical Lead - Datacenter Deployments to act as our subject matter expert and operational coordinator for hardware staging, installation, and physical asset lifecycle management. This is a senior-level, individual contributor role focused on directing daily technical activities, maintaining service level targets, and executing high-standard physical deployments within our datacenter.
As the technical spearhead of the deployment crew, you will prioritize incoming work orders, coordinate task execution, and ensure quality control. Your daily work will center heavily around client-facing workspace hardware—specifically the imaging, configuration, and rollout of end-user endpoints and peripherals. Additionally, you will support physical datacenter infrastructure (hardware racking and power routing) and champion our secure asset sanitization, media destruction, and government recycling (DRMO) initiatives.
You will play a crucial role in providing support in the following areas:

• Queue Optimization: Monitor and triage incoming incidents, service requests, and change orders within ServiceNow to ensure rapid response and resolution.
• Task Allocation: Distribute daily deployment and troubleshooting assignments across team members based on capacity and skillset.
• Quality Assurance: Review completed deployments to confirm they adhere to internal standards, safety guidelines, and cable management protocols.
• Technical Escalations: Act as the primary point of contact for complex deployment roadblocks or hardware troubleshooting issues.
• Pre-Deployment Preparation: Lead the staging process for client endpoints. This includes loading software images, installing specialized firmware, and deploying operating system updates.
• Hardware Rollout: Execute physical setup, connectivity, and configuration for end-user systems, including thin clients, KVM switches, high-resolution monitors, speakers, and input peripherals (mice and keyboards).
• Workspace Optimization: Standardize workstation builds to ensure a consistent, clean, and highly ergonomic layout for all end-users.
• Data Erasure: Conduct secure data wiping protocols on end-of-life or transitioning storage media in accordance with strict security compliance standards.
• Media Destruction: Operate physical destruction equipment to securely shred or crush decommissioned hard disk drives (HDDs) and solid-state drives (SSDs), keeping meticulous audit logs of destroyed serial numbers.
• DRMO Coordination: Manage the end-to-end Defense Reutilization and Marketing Office (DRMO) process, including sorting surplus assets, completing compliance documentation, palletizing gear, and coordinating custody transfers.
• Physical Cabinet Mounting: Perform rack-and-stack operations to secure physical devices and appliances inside server enclosures. (Please note: Logical server provisioning, operating system installations, and network configuration are handled by separate teams).
• Infrastructure Power Setup: Support cabinet-level power requirements, including the installation of rack Power Distribution Units (PDUs) and neat power cord routing.
• Inventory Accuracy: Log hardware locations and movements inside the datacenter database to guarantee near-real-time asset accuracy.

What You’ll Need To Succeed

• Associates degree; may be substituted for additional years of experience
• 3+ years of experience
• Security Clearance Level: Must have a current/active Top Secret clearance with the ability to obtain TS/SCI status
• Required Certifications: ITIL 5 Foundation certified within 9 months of start; DOW 8140 Certification
• Location: Offutt AFB, NE
• Imaging & Software Prep: Solid understanding of OS imaging utilities, firmware flashing procedures, and hardware diagnostics.
• Media Handling & Disposal: Direct experience handling physical data sanitization software (e.g., NIST-compliant wiping tools) and operating mechanical media destroyers.
• System Coordination: Strong proficiency in using IT Service Management tools (specifically ServiceNow) to organize, track, and close operational tasks.
• Physical Capabilities: Comfortable performing labor-intensive duties, such as lifting up to 50 lbs, climbing ladders, routing cables under floors or behind racks, and palletizing heavy surplus shipments.
• Practical familiarity with federal surplus protocols, specifically the DRMO lifecycle, paperwork, and staging procedures.
• Understanding of security-related guidelines for media handling, such as NIST SP 800-88.
• General understanding of datacenter environments (hot/cold aisle layouts, structured cabling, and power distribution).
• Strong communication skills with an innate ability to explain technical steps clearly to junior technicians and stakeholders.

Gdit Is Your Place

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging highly motivated critical thinking

#SCITLS

The likely hourly rate for this position is between $32.19 - $43.55. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

Telecommuting Options

Onsite

Work Location

USA NE Offutt AFB

Additional Work Locations

Total Rewards At GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identify Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans