Technical Lead - Datacenter Deployments

General Dynamics Information Technology; Fort Wayne (IN); Hybrid; USD 120,000 - 165,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Educational assistance

Internal mobility

Rewards programs

Collaborative environment

Job summary

General Dynamics Information Technology seeks a Technical Lead - Datacenter Deployments to oversee imaging, hardware rollouts, and asset lifecycle management in a high-security datacenter environment. You will coordinate tasks, ensure quality, and lead pre-deployment staging for client endpoints and peripherals.

You’ll manage secure data handling, DRMO processes, and physical installations while ensuring adherence to NIST guidelines and government standards. Active TS/SCI eligibility is required.

Qualifications

• Associates degree; may be substituted for additional years of experience.
• 3+ years of experience.
• Security Clearance Level: Must have a current/active Top Secret clearance with the ability to obtain TS/SCI status
• ITIL 5 Foundation certified within 9 months of start; DOW 8140 Certification
• Location: Offutt AFB, NE
• Imaging & Software Prep: Solid understanding of OS imaging utilities, firmware flashing procedures, and hardware diagnostics.
• Media Handling & Disposal: Direct experience handling physical data sanitization software (e.g., NIST-compliant wiping tools) and operating mechanical media destroyers.
• System Coordination: Strong proficiency in using IT Service Management tools (specifically ServiceNow) to organize, track, and close operational tasks.
• Physical Capabilities: Comfortable performing labor-intensive duties, such as lifting up to 50 lbs, climbing ladders, routing cables under floors or behind racks, and palletizing heavy surplus shipments.
• Practical familiarity with federal surplus protocols, specifically the DRMO lifecycle, paperwork, and staging procedures.
• Understanding of security-related guidelines for media handling, such as NIST SP 800-88.
• General understanding of datacenter environments (hot/cold aisle layouts, structured cabling, and power distribution).
• Strong communication skills with an innate ability to explain technical steps clearly to junior technicians and stakeholders.

Responsibilities

• Queue Optimization: Monitor and triage incoming incidents, service requests, and change orders within ServiceNow to ensure rapid response and resolution.
• Task Allocation: Distribute daily deployment and troubleshooting assignments across team members based on capacity and skillset.
• Quality Assurance: Review completed deployments to confirm they adhere to internal standards, safety guidelines, and cable management protocols.
• Technical Escalations: Act as the primary point of contact for complex deployment roadblocks or hardware troubleshooting issues.
• Pre-Deployment Preparation: Lead the staging process for client endpoints. This includes loading software images, installing specialized firmware, and deploying operating system updates.
• Hardware Rollout: Execute physical setup, connectivity, and configuration for end-user systems, including thin clients, KVM switches, high-resolution monitors, speakers, and input peripherals (mice and keyboards).
• Workspace Optimization: Standardize workstation builds to ensure a consistent, clean, and highly ergonomic layout for all end-users.
• Data Erasure: Conduct secure data wiping protocols on end-of-life or transitioning storage media in accordance with strict security compliance standards.
• Media Destruction: Operate physical destruction equipment to securely shred or crush decommissioned hard disk drives (HDDs) and solid-state drives (SSDs), keeping meticulous audit logs of destroyed serial numbers.
• DRMO Coordination: Manage the end-to-end Defense Reutilization and Marketing Office (DRMO) process, including sorting surplus assets, completing compliance documentation, palletizing gear, and coordinating custody transfers.
• Physical Cabinet Mounting: Perform rack-and-stack operations to secure physical devices and appliances inside server enclosures. (Please note: Logical server provisioning, operating system installations, and network configuration are handled by separate teams).
• Infrastructure Power Setup: Support cabinet-level power requirements, including the installation of rack Power Distribution Units (PDUs) and neat power cord routing.
• Inventory Accuracy: Log hardware locations and movements inside the datacenter database to guarantee near-real-time asset accuracy.

Skills

OS imaging

Firmware flashing

Hardware diagnostics

ServiceNow

Data sanitization

Media destruction

Rack mounting

Cable management

Project coordination

Top Secret clearance

Strong communication

Education

Associate degree

ITIL 5 Foundation

DOW 8140 Certification

Tools

ServiceNow

NIST SP 800-88

Job description

MEANINGFUL WORK AND PERSONAL IMPACT:

The work you’ll do at GDIT will be impactful to the mission of USSTRATCOM. USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environment.

We are seeking a highly skilled Technical Lead - Datacenter Deployments to act as our subject matter expert and operational coordinator for hardware staging, installation, and physical asset lifecycle management. This is a senior-level, individual contributor role focused on directing daily technical activities, maintaining service level targets, and executing high-standard physical deployments within our datacenter.

As the technical spearhead of the deployment crew, you will prioritize incoming work orders, coordinate task execution, and ensure quality control. Your daily work will center heavily around client-facing workspace hardware—specifically the imaging, configuration, and rollout of end-user endpoints and peripherals. Additionally, you will support physical datacenter infrastructure (hardware racking and power routing) and champion our secure asset sanitization, media destruction, and government recycling (DRMO) initiatives.

You will play a crucial role in providing support in the following areas:

• Queue Optimization: Monitor and triage incoming incidents, service requests, and change orders within ServiceNow to ensure rapid response and resolution.
• Task Allocation: Distribute daily deployment and troubleshooting assignments across team members based on capacity and skillset.
• Quality Assurance: Review completed deployments to confirm they adhere to internal standards, safety guidelines, and cable management protocols.
• Technical Escalations: Act as the primary point of contact for complex deployment roadblocks or hardware troubleshooting issues.
• Pre-Deployment Preparation: Lead the staging process for client endpoints. This includes loading software images, installing specialized firmware, and deploying operating system updates.
• Hardware Rollout: Execute physical setup, connectivity, and configuration for end-user systems, including thin clients, KVM switches, high-resolution monitors, speakers, and input peripherals (mice and keyboards).
• Workspace Optimization: Standardize workstation builds to ensure a consistent, clean, and highly ergonomic layout for all end-users.
• Data Erasure: Conduct secure data wiping protocols on end-of-life or transitioning storage media in accordance with strict security compliance standards.
• Media Destruction: Operate physical destruction equipment to securely shred or crush decommissioned hard disk drives (HDDs) and solid-state drives (SSDs), keeping meticulous audit logs of destroyed serial numbers.
• DRMO Coordination: Manage the end-to-end Defense Reutilization and Marketing Office (DRMO) process, including sorting surplus assets, completing compliance documentation, palletizing gear, and coordinating custody transfers.
• Physical Cabinet Mounting: Perform rack-and-stack operations to secure physical devices and appliances inside server enclosures. (Please note: Logical server provisioning, operating system installations, and network configuration are handled by separate teams).
• Infrastructure Power Setup: Support cabinet-level power requirements, including the installation of rack Power Distribution Units (PDUs) and neat power cord routing.
• Inventory Accuracy: Log hardware locations and movements inside the datacenter database to guarantee near-real-time asset accuracy.

WHAT YOU’LL NEED TO SUCCEED:

• Associates degree; may be substituted for additional years of experience
• 3+ years of experience
• Security Clearance Level: Must have a current/active Top Secret clearance with the ability to obtain TS/SCI status
• Required Certifications: ITIL 5 Foundation certified within 9 months of start; DOW 8140 Certification
• Location: Offutt AFB, NE
• Imaging & Software Prep: Solid understanding of OS imaging utilities, firmware flashing procedures, and hardware diagnostics.
• Media Handling & Disposal: Direct experience handling physical data sanitization software (e.g., NIST-compliant wiping tools) and operating mechanical media destroyers.
• System Coordination: Strong proficiency in using IT Service Management tools (specifically ServiceNow) to organize, track, and close operational tasks.
• Physical Capabilities: Comfortable performing labor-intensive duties, such as lifting up to 50 lbs, climbing ladders, routing cables under floors or behind racks, and palletizing heavy surplus shipments.
• Practical familiarity with federal surplus protocols, specifically the DRMO lifecycle, paperwork, and staging procedures.
• Understanding of security-related guidelines for media handling, such as NIST SP 800-88.
• General understanding of datacenter environments (hot/cold aisle layouts, structured cabling, and power distribution).
• Strong communication skills with an innate ability to explain technical steps clearly to junior technicians and stakeholders.

GDIT IS YOUR PLACE:

• Excellent customizable health benefits (Medical, Dental and Vision)
• 401K with company match
• Educational Assistance and eLearning
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging highly motivated critical thinking

SCITLS