Service Improvement Architect

General Dynamics Information Technology; Omaha (NE); On-site; USD 160,000 - 216,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Health and wellness

Internal mobility

Professional growth

Cutting-edge technology

Paid vacation & holidays

Job summary

General Dynamics Information Technology seeks a Service Improvement Architect to drive SLA improvements and coordinate across enterprise architects, security and operations. The role leads teams, develops project plans, and ensures deliverables meet quality standards in DoD IT environments.

Requires Top Secret clearance with SCI eligibility, a STEM degree with extensive experience, and hands-on MBSE/Digital Engineering know-how.

Qualifications

• Requires a Bachelors Degree in STEM with 12+ years or Masters Degree with 10 years.
• Security Clearance Level: Top Secret with SCI eligibility.
• Location: Offutt AFB, NE.
• Experience in enterprise project management and DoD IT programs.
• Experience with Model-Based Systems Engineering and Digital Engineering methods is desirable.

Responsibilities

• Evaluate SLA performance and propose service improvements.
• Lead and supervise staff; help develop technical plans and reports.
• Plan workload, coordinate deliverables, ensure quality outcomes.
• Manage projects with Agile/Scrum methodologies.
• Use Cameo EA to draft diagrams and document findings for stakeholders.
• Analyze requirements and coordinate with KM on tool solutions.

Skills

Engineering Technology

IT Programs

MBSE

Education

Bachelors Degree in STEM

Masters Degree

Tools

Cameo EA

SysML

BPMN

Job description

Job Description:

Service Improvement Architect

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able To Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Professional Engineering

Skills:

Job Qualifications: Engineering Technology, IT Programs, Model-Based Systems Engineering (MBSE)

Certifications:

None

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

Service Improvement Architect

Evaluates Service Level Agreement (SLA) performance and researches ways to implement service improvements. Liaises with enterprise architects, system architects, ServiceNow architects, network architects, cybersecurity architects, IT architects, and operations teams. Recommends improvements (e.g., tools, processes, and methodologies) that will increase efficiency and provide best-value services. Drives the development, assessment, recommendations, and implementation of continuous improvement/re-engineering initiatives to simplify processes, eliminate waste, and reduce risks.

• Provides technical and managerial leadership to assigned tasks, including contract and subcontractor management.
• Supervises assigned staff; participate in the development of technical project plans, proposals, reports, and task order and administrative reporting.
• Conducts planning and provide recommendations to client on task workload. Coordinates development of deliverables and products and ensure quality of project deliverables.
• Effectively manages projects following the Agile methodology including Scrum.
• Uses Cameo EA to draft UAF/SysML/BPMN diagrams to facilitate analyses, produce technical documentation, and report findings and recommendations to stakeholders.
• Analyzes requirements, defined project scope and objectives, developed work plans and schedules, and oversees work to ensure quality products and viable solutions; works closely with the Knowledge Management (KM) Team on software tool solutions implementation.

WHAT YOU’LL NEED TO SUCCEED:

• Requires a Bachelors Degree in STEM discipline, 12+ years of experience or Masters Degree and 10 years of experience
• Security Clearance Level: Top Secret with SCI eligibility
• Required Certifications: ITIL 5 Foundation; DoW 8140 compliant cyber certification
• Location: Offutt AFB, NE
• Must possess experience in enterprise project management, program analysis, and systems engineering experience for DoW IT programs.
• Experience with Model-Based Systems Engineering and Digital Engineering methods and tools is highly desirable.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#SCITLS

The likely salary range for this position is $159,800 - $216,200. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA NE Offutt AFB

Total Rewards At GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans