Deployment/Availability Coordinator

General Dynamics Information Technology; Omaha (NE); On-site; USD 79,050 - 106,950; Full time

Benefits offered by this job

401K with company match

Educational Assistance

Flexible work week

Job summary

General Dynamics Information Technology seeks a Deployment/Availability Coordinator in Omaha, NE. This role demands a strong background in ITIL with a focus on deployment and availability management processes. You will contribute to critical IT services supporting national security operations at USSTRATCOM.

The ideal candidate will have at least 3 years of related experience, a BS degree, and must hold Top Secret clearance. Benefits include 401K with company match, educational assistance, and a flexible work environment.

Qualifications

• 3+ years of IT/DoD administration or service management experience.
• Top Secret Security Clearance with SCI.
• Strong experience in ITIL framework, specifically ITIL 4.

Responsibilities

• Manage and coordinate deployment of IT systems, applications, and solutions.
• Monitor and analyze deployment issues for swift resolution.
• Create and implement availability management processes.

Skills

Data Analysis

ITIL

IT Service Management (ITSM)

Analytical skills

Communication

Education

BS degree

Tools

ServiceNow

Job description

Job Qualifications

Data Analysis, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)

Job Description

• Type of Requisition: Regular
• Clearance Level Must Currently Possess: Top Secret
• Clearance Level Must Be Able To Obtain: Top Secret/SCI
• Public Trust/Other Required: None
• Job Family: IT Infrastructure and Operations
• Skills: Data Analysis, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM)
• Certifications: None
• Experience: 3 + years of related experience
• US Citizenship Required: Yes
• Job Title: Deployment/Availability Coordinator

Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Deployment/Availability Coordinator for a career where your growth is just as important as the mission you support.

Meaningful Work And Personal Impact

As a Deployment/Availability Coordinator, the work you’ll do at GDIT will be impactful to the mission of USSTRATCOM, a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. You will provide 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

Responsibilities

• Deployment Management
  • Manage and coordinate the planning, scheduling, and successful deployment of IT systems, applications, and solutions.
  • Collaborate with change management, release management, and development teams to ensure smooth transitions of changes from development into production environments.
  • Oversee the development and documentation of deployment plans, schedules, and rollback strategies.
  • Monitor and analyze deployment issues, ensuring swift resolution and capturing lessons learned for future improvements.
• Availability Management
  • Create, implement, and monitor availability management processes to ensure IT services meet and exceed agreed-upon service level agreements (SLAs).
  • Develop and maintain availability and reliability plans for critical IT services, driving improvements where needed.
  • Conduct availability risk assessments and report on service availability trends, vulnerabilities, and potential performance improvements.
  • Work closely with infrastructure, operations, and incident management teams to resolve performance and availability issues quickly.
  • Make recommendations for Key Performance Indicator additions or modifications to improve the accuracy of SLA reporting.
  • Assist the Task Manager in collection and calculation of SLA metrics.

What You’ll Need To Succeed

• BS degree; may be substituted for additional years of experience
• 3+ years of IT/DoD administration or service management experience
• Security Clearance Level: Top Secret with SCI
• Required Certifications: ITIL 4 Foundation certified within 9 months of start; GFACT or CND or Security+ or GSEC
• Location: Offutt AFB, NE
• Strong experience in ITIL framework, specifically ITIL 4, with preference for holding ITIL certifications (e.g., ITIL 4 Foundation, ITIL 4 Specialist or equivalent) with a deep understanding of ITIL 4 Deployment Management and Availability Management processes.
• Familiarity with ITSM tools (e.g., ServiceNow).
• Proficiency in analyzing data and producing actionable insights to improve IT services.
• Exceptional written and verbal communication skills.
• Proven ability to work collaboratively with cross-functional teams.
• Strong analytical and problem‑solving skills.
• Excellent time‑management and organizational skills.
• Incident response and root‑cause analysis
• Ability to escape and collaborate with networking, storage, and security teams

Benefits

• 401K with company match
• Educational Assistance and eLearning
• Flexible work week
• Internal mobility team dedicated to employee advancement
• Rewards and Recognition programs
• Innovative and collaborative environment encouraging highly motivated critical thinking

Salary range: $79,050 - $106,950 (subject to experience, location and contractual requirements).

Schedule & Location

• Scheduled Weekly Hours: 40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite
• Work Location: USA NE Offutt AFB
• Additional Work Locations: None specified

Total Rewards

Our benefits package for all U.S.-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees value most.

Equal Opportunity Employer

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans