Technical Lead, Conflict Resolution & Process Improvement

Mayo Clinic; Roanoke (VA); On-site; USD 100,000 - 146,000; Full time

Job summary

Mayo Clinic in Roanoke, VA seeks a Technical Lead who translates conflict resolution into tangible outcomes. This role shares ownership across projects, scales with you, and offers a clear ladder to advance within Mayo Clinic.

You will provide hands-on support, maintain current skills, and drive process improvements. A strong communicator with detail orientation and a scrappy learning attitude will thrive here.

Qualifications

• Judgment to distinguish a fire drill from an actual fire.
• High attention to detail with fast organizational learning.
• 7+ years navigating politics that general work attracts.
• Writer's ear for tone in high-stakes emails.
• Humility to revise strong opinions when data argues back.
• Scrappy attitude and eagerness to learn new skills.

Responsibilities

• Provide hands-on support to colleagues and Mayo Clinic clients as needed.
• Keep skills current through ongoing training and self-directed learning.
• Close the loop on every Roanoke request you touch.
• Respond to internal and external requests in a timely, professional manner.
• Contribute to process improvements that boost efficiency and reduce waste.
• Make the clarity-seeking call when the data points two different directions.
• Question the brief when the brief doesn't match reality.

Skills

Attention to Detail

Conflict resolution

Writing tone

Learning mindset

Relationship navigation

Job description

Mayo Clinic in Roanoke, VA seeks a Technical Lead who translates conflict resolution into tangible outcomes. This role shares ownership across projects, scales with you, and offers a clear ladder to advance within Mayo Clinic.

You will provide hands-on support, maintain current skills, and drive process improvements. A strong communicator with detail orientation and a scrappy learning attitude will thrive here.