Technical Lead & Architect -Salesforce Order Management (OMS)

Randstad Digital Americas; Needham (MA); On-site; USD 103,000 - 138,000; Full time

Job summary

Randstad Digital Americas seeks a Technical Lead and Architect to own the Salesforce Order Management System (OMS) across North America and Europe. This hands-on, high-visibility role sets the technical direction and delivers production-ready work.

You will mentor two engineers, govern integrations with payment providers and logistics, and ensure secure, scalable order flows while partnering with product teams on roadmaps.

Qualifications

• 7+ years software engineering experience, with 4+ years on the Salesforce platform building at scale using Apex, LWC, and Flow.
• Experience as a Senior or Lead Engineer with a track record of setting technical direction.
• Proven design and support of order management or commerce workflows in production.
• Strong integration design skills, including REST APIs and event-driven processing.
• Experience with middleware platforms (MuleSoft, Oracle Integration Cloud) and integrations with ERP, e-commerce, and logistics.
• Deep understanding of Salesforce governor limits, bulkification, data security models.
• Operational experience: monitoring, incident management, and release governance.
• Experience directing delivery partner or SI teams on Salesforce.
• Daily hands-on experience with AI coding assistants and rigorous verification of AI output.
• Clear written and verbal communication skills for technical and business audiences.

Responsibilities

• Own technical direction for Salesforce OMS and order lifecycle.
• Design and review complex integrations with payment, logistics, marketplaces, warranties, and Salesforce Commerce Cloud.
• Lead multi-region rollouts with locale, tax, and regional differences.
• Set engineering standards for automated testing, CI/CD, logging, and incident response; monitor orders and fulfillments.
• Mentor two mid-level engineers and review partner work before production.
• Lead AI governance: approved tools, data handling rules, and human-verified AI tests for critical logic.
• Collaborate with product and business partners; coordinate with Service Cloud for integration contracts.

Skills

Salesforce Apex

Lightning Web Components

Flow

System design

Integration design

REST APIs

Event-driven processing

Security & governance

Leadership / mentorship

Effective communication

AI governance

Education

Bachelor's degree

Tools

MuleSoft

Oracle Integration Cloud

Copado

GitHub Copilot

Agentforce

Job description

Job Summary

You will be the Technical Lead and Architect for our Salesforce Order Management System (OMS). In this highly visible, hands‑on role, you will own the platform that takes every direct-to-consumer order from checkout to delivery, returns, refunds, and warranties across North America and a growing number of European markets. Your mission is to keep every order moving reliably while setting the technical direction, making the hard architecture calls, and delivering production‑ready work.

Over the next 12 months, you will transition ownership of key integration areas end-to-end to in‑house engineers, reducing reliance on partners. You will mentor two mid‑level engineers, hold both internal and partner teams to the highest engineering standards, and work closely with cross-functional teams to ensure a seamless, scalable, and secure e‑commerce engine.

location: Needham, Massachusetts

job type: Contract

salary: $75 - 100 per hour

work hours: 9am to 5pm

education: Bachelors

Responsibilities

• Architecture & System Design: Own the technical direction for Salesforce OMS. Define order lifecycle design, state transitions, transaction boundaries, and system‑of‑record responsibilities across Salesforce and integrated platforms.
• Integration & Scalability: Design and review complex integrations with payment providers, logistics carriers, marketplaces, warranty services, and Salesforce Commerce Cloud. Design for high volumes, peak seasons, idempotency, duplicate prevention, and retries so orders are never lost or duplicated.
• Global Expansion & Configuration Governance: Lead multi‑region rollouts into new countries via a configuration‑driven model (locale, tax, and regional differences). Govern configuration as carefully as code, requiring the same review, traceability, and testing.
• Quality, Operations & Security: Set engineering standards for automated testing, CI/CD release management, structured logging, and incident response. Set up comprehensive monitoring and alerting for stuck orders and failed fulfillments. Embed security, least‑privilege access, and audit‑ready controls in a SOX‑regulated environment.
• Leadership & Mentorship: Mentor two mid‑level engineers through code review, pairing, and clear growth goals. Direct partner delivery, set design standards, and review partner engineers’ work before production. Lead root‑cause analysis for order flow breaks, driving permanent fixes over manual workarounds.
• AI Governance & Innovation: Lead AI‑assisted engineering across the team to improve design, coding, testing, and debugging. Enforce strict AI governance: approved tools only, zero exposure of sensitive/customer data in prompts, strict code reviews for AI output, and specialized human‑verified tests where AI touches payment or financial logic.
• Cross‑Functional Collaboration: Plan roadmaps with product and business partners. Partner with the Service Cloud team to define integration contracts for customer care agents, agree on order status updates, coordinate shared codebase releases, and collaborate on Agentforce data usage.

Qualifications

• 7+ years of software engineering experience, with 4+ years specifically on the Salesforce platform building at scale with Apex, Lightning Web Components (LWC), and Flow.
• Experience operating as a Senior or Lead Engineer, with a track record of setting technical direction and guiding developers (formal management experience not required).
• Proven experience designing and supporting order management or commerce workflows in production, from launch to ongoing support.
• Strong integration design skills, including REST APIs, asynchronous/event‑driven processing (Platform Events, batch/scheduled jobs), error handling, and reconciliation.
• Experience with middleware platforms (e.g., MuleSoft, Oracle Integration Cloud) and designing integrations with ERP, e‑commerce, warehouse, or logistics systems.
• Deep understanding of Salesforce platform constraints (governor limits, bulkification, scalable data design) and security models (sharing, CRUD/FLS, permission sets).
• Operational experience, including monitoring, incident management, root‑cause analysis, and release governance.
• Experience directing delivery partner or systems integrator (SI) teams on Salesforce.
• Daily hands‑on experience using AI coding assistants (e.g., GitHub Copilot, Claude, Cursor, Agentforce) with sound judgment on when AI output requires strict verification.
• Clear written and verbal communication skills for technical and business audiences.

Strongly Preferred

• Hands‑on Salesforce Order Management (SFOM) experience. (Because this is a specialized area, deep order/commerce integration experience on another platform is also welcome).
• Experience with Copado or comparable Salesforce DevOps tools, automated testing, and release/rollback management.
• Background working in a SOX‑controlled or similarly regulated environment.
• Experience leading multi‑region or multi‑country commerce rollouts.
• Track record of successfully growing mid‑level engineers into senior roles.
• Experience setting AI usage standards for a team, including data‑handling rules, review expectations, and measuring delivery impact.

Nice to Have

• Salesforce Certifications: Platform Developer II, Order Management Accredited Professional, or Architect credentials.
• Familiarity with Agentforce, particularly for working alongside Service Cloud teams on AI‑assisted customer service.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.