Technical Knowledge Manager & Documentation Specialist

Kforce Inc; New York (NY); Presencial; USD 90.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision Insurance

HSA

FSA

401(k)

Life & Disability Insurance

Paid time off

Paid sick leave

Descripción de la vacante

Kforce is seeking a Technical Knowledge Management Specialist in New York, NY to organize, document, maintain, and improve enterprise knowledge across technical and business teams. This role collaborates with SMEs, application owners, and IT teams to keep information accurate, accessible, and governed throughout its lifecycle.

The ideal candidate combines strong knowledge-management and technical documentation skills with the ability to work across multiple technology teams and collaboration

Formación

• Experience in knowledge management, technical documentation, information management, or related discipline.
• Experience gathering technical information from SMEs and translating it into clear, structured documentation.
• Familiarity with enterprise collaboration/knowledge platforms such as SharePoint and Confluence.
• Familiarity with tools such as Jira, GitHub, OneDrive or similar platforms.
• Understanding taxonomy, metadata, document lifecycle management, version control, and content governance.
• Strong written communication, interviewing, facilitation, and organizational skills.
• Ability to manage multiple documentation activities simultaneously.
• Ability to work with cross-functional teams including development, infrastructure, architecture, engineering, operations, and project management teams.

Responsabilidades

• Conduct knowledge discovery sessions with technical teams, application owners, and SMEs.
• Assess existing documentation for completeness, accuracy, ownership, duplication, and currency.
• Identify documentation gaps and work with SMEs to update content.
• Create and maintain structured application, technical, operational, and support documentation.
• Organize and rationalize content across enterprise knowledge repositories.
• Support content migration, consolidation, linking, and archival activities.
• Maintain application registry information, metadata, ownership, and documentation links.
• Apply taxonomy, metadata, and content governance standards.
• Identify duplicate or outdated content and coordinate remediation.
• Perform documentation quality reviews and track knowledge-management health metrics.
• Develop and maintain knowledge articles, runbooks, playbooks, procedures, and related materials.
• Support training and knowledge transfer to technical and business teams.
• Participate in structured documentation and knowledge-management workstreams.

Conocimientos

Knowledge management

Technical writing

Content governance

Documentation management

Metadata taxonomy

Stakeholder facilitation

Knowledge transfer

Attention to detail

Multi-tasking

Cross-functional collaboration

Herramientas

SharePoint

Confluence

Jira

GitHub

OneDrive

Descripción del empleo

Kforce is seeking a Technical Knowledge Management Specialist in New York, NY to organize, document, maintain, and improve enterprise knowledge across technical and business teams. This role collaborates with SMEs, application owners, and IT teams to keep information accurate, accessible, and governed throughout its lifecycle.

The ideal candidate combines strong knowledge-management and technical documentation skills with the ability to work across multiple technology teams and collaboration