Technical Instructional Design Specialist

Cushman & Wakefield; Ohio; On-site; USD 55,000 - 85,000; Full time

Job summary

Cushman & Wakefield seeks a Technical Instructional Design Specialist to design technical training for Reliability & Maintenance Engineering staff, across in-person, virtual, and online formats. You will partner with SMEs and leaders to tailor content to skill gaps and business needs.

Ideal candidates have LMS experience (WorkDay, Articulate), strong communication skills, and 1–3 years in technical L&D, preferably in maintenance or engineering environments.

Qualifications

• Background or experience with Reliability and Maintenance training/ L&D highly preferred.
• Ability to connect well with people in different roles, including maintenance, operations, engineering, and corporate support.
• Ability to work independently, with a small team, and with SMEs to achieve successful technical learning and development outcomes.
• Experience with Learning Management Systems and design software, especially WorkDay, Articulate; ability to learn and assimilate to new ones as needed.
• Excellent verbal and written communication skills.
• 1-3 years experience in designing and creating technical learning and development content that aligns to simple, effective training that can be executed in the field and to identified gap and needs.
• 1 – 3 years of broad learning and development experience in RME or related industry.
• Excellent problem solving and organizational skills.
• Strong Microsoft Office skills – PowerPoint, Outlook, Word especially, and Excel.
• Bachelor’s Degree in Instructional Design or similar preferred.

Responsibilities

• Collaborate with internal technical and operational SMEs to scope, outline, and design technical learning and training experiences that align with skill performance gaps and are simple to execute in the field.
• Build relationships with leaders in the field and in support roles to collaborate effectively.
• Use adult learning theory and best practices to design in-person and virtual trainer-led courses, including trainer and participant material as well.
• Communicate instructional design progress to direct leader, project leaders.
• Prioritize and track multiple content builds against key objectives, progress, milestones while proactively communicating and managing roadblocks to leader.
• Ensure learning objectives and deadlines for content are met, within scope.
• Makes informed decisions in a timely manner by consulting right SMEs to keep content build to deadline and/or in regard to content delivery methods.
• Informs and designs online content aligned to identified business needs and performance gaps by role.
• Evaluates effectiveness of content and training modalities created.
• Balance demands of multiple requests against timelines that may shift – ability to communicate roadblocks, help needed, and needed changes to meet completion.

Skills

Reliability & maintenance training

Stakeholder collaboration

Independent working

LMS experience

Articulate & WorkDay

Verbal & written communication

Technical content design (1-3 yrs)

RME industry experience (1-3 yrs)

Problem solving & organization

MS Office (PowerPoint/Outlook/Word/XL)

Education

Bachelor’s Degree in Instructional Design or similar

Tools

WorkDay

Articulate

Job description

We’re looking for a Technical Instructional Design Specialist to join our growing organizational Learning & Development (L&D) team. This role’s primary responsibility is the instructional design of current and future Reliability & Maintenance Engineering (RME) technicians’ skill development – in-person, virtual, and online. Success in role is someone who blends adult learning theory and experience working in technical industry to inform content creation and delivery methods that address strategic business needs. This role may also help support coordination of broader L&D efforts.

Key Responsibilities:

• Collaborate with internal technical and operational subject matter experts (SMEs) to scope, outline, and design technical learning and training experiences that align with skill performance gaps and are simple to execute in the field
• Build relationships with leaders in the field and in support roles to collaborate effectively
• Use adult learning theory and best practices to design in-person and virtual trainer-led courses, including trainer and participant material as well
• Communicate instructional design progress to direct leader, project leaders
• Prioritize and track multiple content builds against key objectives, progress, milestones while proactively communicating and managing roadblocks to leader
• Ensure learning objectives and deadlines for content are met, within scope
• Makes informed decisions in a timely manner by consulting right SMEs to keep content build to deadline and/or in regard to content delivery methods
• Informs and designs online content aligned to identified business needs and performance gaps by role
• Evaluates effectiveness of content and training modalities created
• Balance demands of multiple requests against timelines that may shift – ability to communicate roadblocks, help needed, and needed changes to meet completion

Preferred Skills & Qualifications:

• Background or experience with Reliability and Maintenance training/ L&D highly preferred
• Ability to connect well with people in different roles, including in maintenance, operations, engineering, and corporate support roles
• Ability to work independently, with a small team, and with SMEs to achieve successful technical learning and development outcomes
• Experience with Learning Management Systems and design software, especially WorkDay, Articulate; ability to learn and assimilate to new ones as needed
• Excellent verbal and written communication skills
• 1-3 years experience in designing and creating technical learning and development content that aligns to simple, effective training that can be executed in the field and to identified gap and needs
• 1 – 3 years of broad learning and development experience in RME or related industry
• Excellent problem solving and organizational skills
• Strong Microsoft Office skills – PowerPoint, Outlook, Word especially, and Excel
• Bachelor’s Degree in Instructional Design or similar preferred