Technical Inside Sales Specialist

Nordfab Pty Ltd; Thomasville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Nordfab Pty Ltd is seeking a Technical Sales Specialist to sell products and provide exceptional technical support to clients in the assigned territory. This role involves promoting sales, creating ducting system layouts, and managing customer expectations. Applicants should have strong communication and sales skills, a High School diploma or GED (Bachelor's preferred), and proficiency in AutoCAD and Microsoft Office tools. The position is office-based in Thomasville, North Carolina.

Qualifications

• Proficient in using AutoCAD Inventor Software.
• Ability to interpret various instructions provided.
• Strong organizational skills required with various disciplines.

Responsibilities

• Promote sales of Nordfab products to achieve goals.
• Provide technical support to customers and create layouts.
• Manage customer complaints through timely case entry.

Skills

Self-starter

Customer service focus

Communication skills

Mechanical aptitude

Sales skills over the phone

Detail-oriented

Education

High School diploma or GED

Bachelor degree preferred

Tools

AutoCAD Inventor

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Dynamics CRM

Job description

Job Description

Technical Sales Specialist Job Description:

Summary: Sell Nordfab products through aggressive communication with Dealers and their end-users in assigned territory to meet annual goals and objectives. All-encompassing sales, technical support and customer service position based upon product and technical knowledge along with the different application designs for the industrial ducting industry.

Scope of Responsibility

• Promote sales of all Nordfab products to assigned territory to achieve the territory goal
• The ability to understand detailed system designs for industrial ducting layouts.
• Provide a value-added service to the customer by identifying and recommending a better system design than what they are asking for which would be beneficial to all parties involved
• Create basic ducting system layouts to meet the needs of the customer or their end-user
• Insure project design complies with standard air filtration system design parameters with the support of Nordfab engineers
• Recognize “up-selling” opportunities and make the recommendation to the customer
• Generate quotes for the customer projects
• Provide technical support to customers and their end-users
• A combination of calling and emailing customers in the territory with calling being the primary requirement
• Assure timely and accurate order entry
• Manage the customers’ expectations as well as Nordfab policies as it pertains to ship dates, expedites, RGA’s and replacement orders
• Work with Engineering on custom or special part drawings
• Manage customer complaint data via timely Case entry into the CRM
• Manage sales calls and opportunities by utilizing the CRM and entering data promptly
• Support your outside sales counterpart in growing the assigned territory
• Support all departments and co-workers to exceed the expectations of Nordfab customers’
• Responsible for continuous self-development for technical knowledge of ducting
• Be a good Stewart of Nordfab policies, goals and objectives

Basic Skills

• Self-starter who can work both independently and within a team
• Ability to sell over the phone
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Possess a solid understanding of drafting techniques and familiarity with engineering terminology.
• Ability to read and understand manufacturing drawings and print layouts
• High level of mechanical aptitude.
• Basic proficiency using AutoCAD Inventor Software.
• Must be detail-oriented to avoid design errors and omissions.
• Proficiency with Microsoft Excel, Word, and Outlook.
• CAD, Inventor and Revit would be ideal
• Superior communication skills using the phone and email

Qualifications

• Demonstrated Proactive and Effective customer service focus
• Strong organizational skills are required with the ability to work successfully with various disciplines
• Ability to work in a non-structure, entrepreneurial environment where one looks for and leverages new opportunities for growth
• Team oriented personality
• Strong communication skills required with the ability to respond to common inquiries or complaints from clients, dealers and other constituents
• Knowledge of principles and practices or organization, planning, records management and general administration
• Willingness to learn new technology and accept personal responsibility for own personal and product development and performance
• Ability to follow oral and written instructions with minimal guidance
• Demonstrated ability to develop and utilize electronic, internet and other marketing strategies to drive new business opportunities
• Demonstrable proficiency with Microsoft Dynamics CRM system not required but desired
• Proficiency with Excel, Word, PowerPoint and Outlook software

Education and/or Experience

High School diploma or GED, Bachelor degree preferred, High level of MS Office skills (Excel, Work, PowerPoint, and Visio) and Typing skills. Auto-Cad experience preferred.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Work Environment

• Work is performed in an office environment in which disruptions occur frequently.
• The noise level in the work environment is usually moderate.

Physical Demands

• While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to grasp or feel and reach with hands and arms. The employee is occasionally required to stand and walk.

Acknowledgement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required to perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.