Technical Inside Sales Rep — Pumps & Mechanical

Sunsrce; Matthews (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Carotek, a SunSource company, is seeking an energetic, self-driven individual for the Mechanical group in North Carolina. You will support the sales process from the administrative side and provide technical customer service on pumps, blowers, filtration, heat exchangers, and steam products.

This full-time in-office role runs Monday–Friday, 8:00 a.m. to 5 p.m., with occasional evening and weekend work as duties demand. Equal opportunity employer; contact [e-mail] for accommodations.

Qualifications

• Associate’s Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.
• Bachelor’s degree from an engineering program of study
• Working knowledge of mechanical systems, positive displacement pumps (especially internal gear and vane pumps), filtration and/or a very strong mechanical aptitude
• Ability to read, analyze and interpret technical drawings, write reports and general business correspondence
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric
• Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21

Responsibilities

• Providing outstanding service to our customers and support to the outside sales staff regarding Mechanical equipment orders
• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
• Selecting and specifying products based on customer application and design prerequisites
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to your Manager
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
• Obtaining purchase order number and/or credit card information from customer
• Conferring with Accounting to research and resolve invoicing or credit discrepancies
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products and more

Skills

Customer service

Technical knowledge

Communication

MS Office

Education

Associate's degree or two-year college

Engineering degree (preferred)

Tools

Prophet 21

MS Office

Job description

Carotek, a SunSource company, is seeking an energetic, self-driven individual for the Mechanical group in North Carolina. You will support the sales process from the administrative side and provide technical customer service on pumps, blowers, filtration, heat exchangers, and steam products.

This full-time in-office role runs Monday–Friday, 8:00 a.m. to 5 p.m., with occasional evening and weekend work as duties demand. Equal opportunity employer; contact [e-mail] for accommodations.