Inside Sales Representative - Industrial Valves Group

Sunsrce; Matthews (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Carotek, a SunSource company, is seeking a energetic, mechanically inclined team player to join our Matthews, NC office in the Valves Division. The main responsibility is to support customers and account managers by answering questions, specifying products, and preparing quotations.

The role requires an Associate’s Degree or equivalent (or 2–4 years related experience). It is an in-office, full-time position with typical hours 8:00 a.m.

Qualifications

• Associate’s Degree or two to four years of related experience.
• Equivalent combination of education and experience accepted.
• Bachelor’s degree in business or engineering preferred.

Responsibilities

• Answer customer calls and correspondence regarding technical questions on products or systems.
• Engage in technical discussions to identify correct product and advise on substitutions.
• Select and specify products based on customer application and design prerequisites.
• Coordinate with service teams to resolve complex technical problems.
• Prepare detailed quotations including price, discounts and shipping.
• Communicate pricing, back orders and delivery timelines to customers.

Skills

Mechanical aptitude

Technical problem solving

Reading technical drawings

Microsoft Office proficiency

Education

Associate's Degree or equivalent

Bachelor's degree in business or engineering

Tools

Prophet 21

Excel

Job description

Carotek, a SunSource company, provides process equipment solutions for the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Carotek represents over 85 manufacturers as their process equipment distributor, representative, and repair center for pumps, blowers, heat exchangers, valves, instrumentation, IIoT, steam, hydronics and municipal products. www.carotek.com

We’re looking for an energetic, self-driven, mechanically inclined, team player to join the team in our Matthews, NC office. The main responsibility of this position is to support our customers and account managers in the Valves Division.

In this role, you will be responsible for:

• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
• Selecting and specifying products based on customer application and design prerequisites
• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Manager
• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and providing tracking information
• Obtaining purchase order number and/or credit card information from customer
• Conferring with Accounting to research and resolve invoicing or credit discrepancies
• Sell corporate products to industrial establishments over the telephone or through web-generated orders
• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more.

This is a full-time position, in-office, Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Required Education and Experience

• Associate’s Degree or equivalent from a two-year College or Technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience.

Preferred Education and Experience

• Bachelor’s degree from a business or engineering related program
• Working knowledge of valves, and/or electrical, pneumatics, mechanical assemblies, gauges, instrumentation, and/or a very strong mechanical aptitude;
• Ability to read, analyze and interpret technical drawings, write reports and general business correspondence;
• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric;
• Working knowledge of Microsoft Office Products (Word, Excel, etc.), Prophet 21.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí).

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