Technical Implementation Specialist (Remote US)

Nextech; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

A forward-thinking company in the healthcare technology sector is seeking a Technical Implementation Specialist to join their dynamic team. This role is pivotal in executing implementation activities and providing advanced technical support for software solutions. You will be responsible for training clients and staff, ensuring compliance with various regulations, and maintaining strong client relationships. The ideal candidate will have a solid understanding of software applications and exceptional problem-solving abilities. With a commitment to employee growth and a comprehensive benefits package, this position offers a unique opportunity to make a significant impact in the industry.

Benefits

Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off

10 paid holidays + 1 floating holiday

Volunteer Time Off

Medical, Dental, and Vision plans

Health Savings Account with employer match

100% Company-Paid Parental leave

100% Company-Paid Life Insurance

Wellness Program discounts

Qualifications

• 2+ years supporting high performance applications with software expertise.
• Excellent project management and analytical skills required.

Responsibilities

• Conduct client training and support for software applications.
• Maintain client satisfaction and manage implementation projects.

Skills

Technical Support

Project Management

Problem Solving

Interpersonal Skills

Communication Skills

Analytical Skills

Education

Bachelor's degree in related field

Tools

Salesforce

Microsoft Office Suite

SQL

Job description

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [e-mail].

Job Summary

The Technical Implementation Specialist is responsible for conducting implementation activity executing on the standard implementation methodology across Nextech’s suite of solutions. This role will also provide advanced technical services and support for Nextech Software Products in accordance with clients' needs. Responsibilities include implementing technical features in the software, involving issue investigation, creative problem solving, and training clients as well as internal staff as needed.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions

• Conduct client training, including the instruction of both clinical and non-clinical staff on the appropriate use of software applications
• Complete a variety of administrative tasks to keep customer, Project Manager, and Department Manager up to date on assigned implementation projects
• Maintain and grow a strong proficiency in all technical facets of Nextech software Solutions
• Answer incoming calls related to projects and tasks
• Reply to Technical Services requests in a timely fashion
• Maintain ongoing contact with assigned clients to ensure customer satisfaction
• Maintain detailed notes and document interface configurations for each project in Salesforce
• Create and maintain documentation and training to help drive success for the broader team and our customers
• Evaluate client hardware to ensure it meets Nextech requirements; make recommendations as necessary
• Carry out other duties as assigned based on business need

Minimum Requirements

• 2 years of experience supporting high performance applications with a detailed understanding of technical aspects of the software
• Knowledge of HL7 standards
• Flexibility to work different shifts including on call weekend shifts
• Advanced technical skills, including basic computer/technology skills and proficient to excellent Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Visio, and Word) experience
• Basic knowledge of SQL queries and able to write basic queries
• Proven/demonstrated ability to work independently as well as in a team environment, handle multiple demands and changing priorities and exhibit results with a high level of accuracy
• Excellent project management, analytical and problem-solving skills
• Excellent interpersonal skills
• Excellent written and verbal communication

Preferred Qualifications

• Bachelor’s degree in related field
• Experience with Data Analytics Platform(s)
• Knowledge of or applicable experience in one of Nextech’s main medical specialties
• Intermediate to expert knowledge of SQL queries and able to write advanced queries
• Experience with System Performance Monitoring/Troubleshooting
• Knowledge of API Interfaces
• Experience with Web Services (Soap) and Rest connections

Working Environment/Physical Demands

• Remote within the United States
• Activities require a significant amount of work in front of a computer monitor.

Total Rewards

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options