Clinical Implementation Specialist - Remote US

Werfenlife SA.; Bedford (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative company as a Clinical Implementation Specialist, where you will play a key role in assisting healthcare professionals with the implementation of cutting-edge diagnostic systems. This role involves managing large-scale projects, training end-users, and ensuring customer satisfaction. With a focus on collaboration and problem-solving, you'll work closely with clients to enhance hospital efficiency and patient care. If you are passionate about making a difference in the healthcare industry and thrive in a fast-paced environment, this opportunity is perfect for you. Embrace the challenge and contribute to meaningful advancements in diagnostics!

Qualifications

• 5+ years of clinical experience preferred.
• Project management skills/experience highly desirable.

Responsibilities

• Assist customers in implementing technical systems and software solutions.
• Provide training and end-user support during the implementation process.

Skills

Technical proficiency

Planning and organizational skills

Effective communication

Problem-solving skills

Collaboration skills

Computer skills (Word, Excel, PowerPoint)

Customer focus

Analytical abilities

Presentation skills

Ability to work under pressure

Education

Bachelor's degree in medical technology, respiratory therapy, nursing, or related discipline

Job description

Clinical Implementation Specialist - Remote US

Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States

Country: United States

Shift: 1st

About the Position

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Position Summary: Responsible for assisting customers in the implementation of technical systems, software, and hardware solutions. Participate in all phases of the design, test, and implementation process, helping to modify the project scope, identify and troubleshoot problems with implementation or efficiency, and determine how well the new implementations are working after the project is complete. Also responsible for training end users on how to use the new systems.

Responsibilities

Key Accountabilities

Essential Functions:

1. Under direction of the Clinical Applications Director, manages large scale hemostasis implementations as project managers and technical consultants.
2. Evaluates customer needs and develops configurations that support their workload and workflow.
3. Tests and troubleshoots final system setups.
4. Provides training and end-user support during and after the implementation process.
5. Build long term strategic partnerships with IHNs to position clinical value and promote menu expansion.
6. Performs product demonstrations and aids in scoping project.
7. Participates in seminars, workshops and convention exhibit activities as requested by Management.
8. Acts as a resource for local ACs and CAMs on software and hardware solutions.
9. Coordinates the instrument go-live process with internal and customer stakeholders.
10. Responsible for ensuring total customer satisfaction.
11. Manages and controls expense budget.
12. Prepares forecasts and other monthly reports as required by management.
13. Responsible for complying with all regulatory (including ISO) mandated policies, procedures, and work instructions.

Secondary Functions:

1. Performs other duties and responsibilities as assigned by Clinical Applications Director.

Budget Managed (if applicable):

1. Personal Travel & Expense Budget.

Internal Networking/Key Relationships:

To be determined based on department needs, to include interactions such as:

1. Client Services
2. Applications
3. Field Service
4. Commercial Operations Support Functions

Skills & Capabilities:

1. Proven technical proficiency and knowledge.
2. Strong planning and organizational skills.
3. Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication.
4. Demonstrated problem solving skills.
5. Strong collaboration skills, capable of executing in a team environment.
6. Strong computer skills (Word, Excel and PowerPoint).
7. Strong customer focus.
8. Demonstrated analytical abilities & problem-solving skills.
9. Strong presentation skills.
10. Efficiently works under pressure to meet deadlines.

Qualifications

Minimum Knowledge & Experience required for the position:

Education:

1. Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience.

Experience:

1. Minimum of five years related experience (clinical experience preferred).
2. Project management skills/experience highly desirable.

Additional Skills/Knowledge:

1. Language: Fluency in English required.

International Mobility:

1. Required: No.

Travel Requirements:

1. Approximately 75% of time.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact [e-mail] for assistance.