Senior Implementation Project Manager

Paperless Parts; Boston (MA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

100% coverage of health, dental, and vision

Unlimited PTO

13+ paid holidays

Company-sponsored wellness stipend

401(k) plan

Employee recognition program

Job summary

Paperless Parts in Boston, MA is hiring a Senior Implementation Project Manager to lead enterprise implementations in a hybrid role. The ideal candidate will have 8+ years of experience in customer-facing project management, preferably in SaaS. Responsibilities include managing end-to-end delivery of projects, tailoring implementation plans for clients, and driving process change to optimize customer workflows. The position offers a salary ranging from $120,000 to $160,000, with comprehensive health benefits and unlimited PTO.

Qualifications

• 8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology.
• Strong business acumen with the ability to understand and improve customer processes.
• Demonstrated experience managing resources across multiple projects.

Responsibilities

• Own end-to-end delivery of implementation projects.
• Tailor implementation plans to meet unique customer requirements.
• Communicate clearly across stakeholders.

Skills

Customer-facing implementation

Project management

SaaS knowledge

Process mapping

Excellent communication

Negotiation skills

Resource management

Manufacturing knowledge

Job description

Overview

Paperless Parts is a SaaS startup helping manufacturers quote faster and win more work. From rockets to medical devices, we power the parts that move the world forward.

This position requires activities subject to US Export Control Laws and requires US citizenship or Green Card holder.

As a Senior Implementation Project Manager, you will lead enterprise implementations by combining strong business acumen, strategic project management, and product expertise. You will guide customers through system integrations, process transformation, and organizational change while helping them maximize value from the platform.

Full‑time position based in Boston, MA with a hybrid schedule requiring on‑site presence 3 days per week.

Responsibilities

• Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes.
• Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve.
• Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes.
• Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform.
• Train customers on end-to-end process and product functionality.
• Communicate clearly across stakeholders, including leading executive-level discussions and escalations.
• Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving.
• Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desired outcomes.
• Manage resource allocation across projects, collaborating with other Implementation Project Managers and leadership to prioritize work and adjust resources as changes in plans arise.
• Build strong internal and external relationships while holding teams accountable and driving decisions forward.
• Maintain key project documentation and continuously improve internal and customer processes.
• Travel to customer sites 1–3 times per month.
• Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

Requirements

• 8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology.
• Strong business acumen with the ability to understand and improve customer processes.
• Proven ability to lead process discovery and mapping workshops and translate findings into actionable solutions.
• Demonstrated experience managing resources across multiple projects, balancing customer success with team capacity constraints.
• Excellent written and verbal communication skills with experience engaging both operational users and executive stakeholders.
• Ability to handle difficult conversations, negotiate priorities, and manage expectations.
• Experience driving executive-level escalations and influencing outcomes.
• Highly organized, adaptable, and effective in fast‑paced, ambiguous environments.
• Experience in manufacturing, supply chain, or process improvement (Lean/Six Sigma) is strongly desired.

What Success Looks Like

• On‑time, on‑budget implementations with strong customer adoption and measurable customer value.
• Clear alignment across stakeholders, including executive leadership.
• Effective navigation of complex challenges, driving decisions and outcomes.

Salary

$120,000-$160,000

Salary range provided is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.

Benefits

• 100% coverage of health, dental, and vision for you and your dependent
• Competitive compensation philosophy
• Unlimited PTO
• 13+ paid holidays
• Company-sponsored wellness stipend
• Pre-tax commuter and FSA/Dependent Care FSA
• 401(k) plan
• Employee recognition program

Legal and EEO Statement

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affivative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.