Technical Implementation Specialist

Aventiv Technologies, LLC; United States; Remote; USD 51,000 - 60,000; Full time

Job summary

Aventiv Technologies, LLC is seeking a Technical Implementation Specialist to support the successful installation of telecom solutions for small to medium facilities. This 100% remote role involves configuring network devices, troubleshooting complex issues, and requiring over 7 years of relevant experience. Ideal candidates exhibit strong technical skills, client-focused service, and the ability to work under pressure.

Benefits

Competitive salary

Eligible for $255 to purchase equipment

Qualifications

• 7+ years in Voice & Data, Telecom Network & Design.
• Experience with firewall security and cloud systems.
• Knowledge of network security concepts and VPNs.

Responsibilities

• Assist field technicians in installing network equipment.
• Configure network devices and perform software updates.
• Engage with telecom service providers for project completion.

Skills

Telecom knowledge

PC knowledge

Troubleshooting

Project management

Client-focused

Configuration knowledge

Multi-tasking

Communication

Education

High school diploma or GED

Bachelor’s Degree in Computer Science or Engineering

Tools

Fortinet

Ruckus network solutions

MS Office Software Applications

Zabbix network management

Orion

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!

The Technical Implementation Specialist is responsible for performing multiple functions for small to medium facilities, assisting Field technicians remotely in the installation of routers, switches, cable modems, wireless access points, tablets, air fiber, firewalls, telephony/VOIP transport equipment and software etc.; as well as engage telecom service providers to ensure test and turn-up activities are planned, implemented and completed as required for a successful project completion.

THIS IS A 100% REMOTE POSITION.

Responsibilities

• Exercise independent judgment to tailor platform configurations to match customer workflows/requirements. Communicate resolution options to users and develops plans for resolution
• Generate and provide device configurations to Field Services Technicians and/or Technical Support for installations and break/fix resolutions as required and including Configure firewalls/routers for future sites.
• Perform software updates and new releases (Tablet Kiosks, LDM Server, SLP Server, and Lobby/Booking Units), as well as, developing scripts for tablet Firmware and Application package updates.
• Design network IP scope for future sites; create site configuration and monitoring entries as needed; and resolve ASA Network and possible Kiosk breaches etc.
• Assist Project Manager in development, status, and tracking of implementation milestones
• Work issues as assigned by supervisor, and use exhaustive research to help resolve issues
• Recognize and identify process and procedure improvement opportunities
• Perform other duties as assigned.

Knowledge, Skills, & Abilities:

• Possess a good mix of Telecom and PC knowledge to perform large and complex voice/data telecommunications projects.
• Ability to work a flexible schedule including being On-Call to meet implementation requirements after normal business hours, as well as, troubleshooting efforts for high priority outages and assist escalations to determine source of problem and recommend repair, replacement or other corrective action.
• Outstanding client focused background, demonstrated experience working in a high paced environment.
• Must have the ability to read a material list and make recommendations on hardware, cabling, and equipment requirements
• Extensive knowledge of MS Office Software Applications, especially Word, Excel and Visio.
• Excellent troubleshooting skills and an ability to identify root causes of issues and provide solutions.
• Ability to work well under pressure, capable of multi-tasking, be self-motivated and have excellent verbal/written skills.
• Must be willing to work between 40 – 50 hours a week, when necessary

Qualifications

Minimum Qualifications:

• High school diploma or GED
• 7+ yrs. experience in Voice & Data, Telecom Network & Design, and other applications for Cloud Based systems; firewalls and an in-depth understanding of computer/network security concepts, VPNs, proxies, and networking, Linux OS, IPSEC, VPN, SSL, Orion, and/or Zabbix network management system monitoring tools.
• Experience with Fortinet, Wireless, Air Fiber, and Ruckus network solutions
• Experience working with database architectures and query tools
• Experience analyzing network traffic, using a variety of network tools to assess security-related events to assist in rapid identification and isolation of issues during incidents and outages

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or Engineering
• Experience designing, deploying, and maintaining firewall security solutions
• Experience with Rockets and Nano software and hardware solutions
• Certifications in: Adtran ASP, ATSA and ATSP, Ruckus Rex, MCSE, MCP, MCDBA, A+, Net+, or any Cisco certifications
• CompTIA Network+ Certification, Knowledge of QNX, Windows and Linux OS as well as Sybase, SQL and Oracle Database Management

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
• Occasionally may need to reach, stoop, or kneel.

Salary and Benefits:

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $51,981.02 - $59,258.37
• Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.)

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

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Education

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.