Technical Help Desk Support (Tier 1) - Top-Secret Clearance

ActioNet, Inc.; Newport (RI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Clearance sponsorship

Job summary

ActioNet is seeking a Technical Support Specialist in Newport, RI to deliver Tier 1 help desk support for client hardware and software. The role supports Windows networks, VDI, and IOS platforms, working within established incident processes.

A Top-Secret clearance is required, and sponsorship is available for the right candidate. Responsibilities include incident management, ticket handling across channels, and effective communication with customers.

Qualifications

• BS degree in IT, cybersecurity, data science, information systems, or computer science from ABET accredited/CAE designated institution.
• Certifications preferred in lieu of degree: CompTIA A+, CompTIA Network+, Certified Network Defender (CND), CompTIA Security+, GIAC Foundational Cybersecurity Technologies (GFACT).

Responsibilities

• Provide Tier 1 support through multiple omni-channels and in-person.
• Open, transfer, and close tickets within the SLA.
• Administer Windows networks, VDI architecture, and IOS platforms.
• Install, configure, troubleshoot, maintain, and train customers on technical systems.

Skills

ITIL standards

Troubleshooting

Cloud computing (SaaS/IaaS/PaaS)

Security awareness

Customer service

Windows networks

Education

BS degree in IT, cybersecurity, data science, IS, or CS (ABET/CAE)

Tools

Remote access tools

Ticketing systems (SLA)

VDI

IOS platform administration

Job description

ActioNet is seeking a Technical Support Specialist in Newport, RI to deliver Tier 1 help desk support for client hardware and software. The role supports Windows networks, VDI, and IOS platforms, working within established incident processes.

A Top-Secret clearance is required, and sponsorship is available for the right candidate. Responsibilities include incident management, ticket handling across channels, and effective communication with customers.