PC Support Technician with Security Clearance

People, Technology & Processes, LLC; Newport (RI); On-site; USD 30,000 - 47,000; Full time

Job summary

People, Technology & Processes, LLC is seeking a PC Support Technician in Newport, RI to provide desktop and personal computer support for NUWCDIVNPT users, resolving hardware and software issues and supporting the network help desk.

The role requires SECRET clearance and involves responding to user questions, installing and maintaining desktop hardware/software, and logging calls in the service desk system. Candidates must meet the lab's education/experience requirements for this position.

Qualifications

• Provides desktop and personal computer support for NUWCDIVNPT users.
• Desktop support and troubleshooting skills.
• Minimum education, years of experience, and skills per labor category description.

Responsibilities

• Provide network help desk coverage and respond to user questions and technical problems.
• Install, maintain, and troubleshoot desktop hardware, software, and peripherals.
• Log help desk calls and track work orders in the service desk system.
• Support activation, deactivation, and relocation of network users and equipment.

Skills

Desktop support

Troubleshooting

Help desk experience

Job description

Position Title: PC Support Technician Location: Newport, RI Clearance required: SECRET Scope of Work: Provides desktop and personal computer support for NUWCDIVNPT users, resolving hardware and software issues and supporting the network help desk.

Responsibilities include (but are not limited to):

• Provide network help desk coverage and respond to user questions and technical problems
• Install, maintain, and troubleshoot desktop hardware, software, and peripherals
• Log help desk calls and open and track work orders in the service desk ticket system
• Support activation, deactivation, and relocation of network users and equipment
• Minimum education, years of experience, and skills in accordance with the NUWCDIVNPT labor category description for this position and level.
• Desktop support and troubleshooting skills
• Personnel supporting the classified and unclassified network infrastructure must hold the certifications required to support the systems in accordance with SECNAV M-5239.2