Technical Help Desk Representative September 2026

Netfor, Inc.; Indianapolis (IN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

PTO (up to 76.96 hours/year)

401(k)

Health insurance

Dental insurance

Vision insurance

Job summary

Netfor, Inc. is seeking an entry-level Customer Support Associate to handle inbound calls and assist customers with basic technical issues. Training is provided, no advanced technical expertise required, and the role is 100% remote with a structured, process-driven environment.

You must reside in an eligible U.S. state; the position offers 32–40 hours per week on 1st or 2nd shift, paid at $16.00 per hour, with benefits including PTO, 401(k), and health, dental, and vision insurance.

Qualifications

• Excellent verbal and written communication.
• Typing at least 35 words per minute.
• Comfortable multitasking (talking, typing, navigating systems).
• Reliable, punctual, professional under pressure.
• Basic familiarity with Windows and Microsoft Office 365.
• Experience troubleshooting Windows, printers, or networking is a plus.

Responsibilities

• Answer inbound customer calls and provide timely, accurate assistance.
• Use knowledge base articles to diagnose and resolve basic technical issues (e.g., POS systems, hardware, software).
• Follow step-by-step processes to guide customers or escalate issues to clients.
• Document customer interactions clearly and professionally.
• Deliver outstanding customer service to earn positive feedback.

Skills

Verbal communication

Written communication

Typing speed 35 wpm

Multitasking

Windows familiarity

Office 365 familiarity

Troubleshooting basics

Education

Certification (e.g., A+, CompTIA)

Tools

Windows OS

Microsoft Office 365

Job description

Who We Are

At Netfor, we deliver exceptional customer care and technical support to businesses and technology users across the U.S., Canada, Mexico, and Europe. Founded in 1995, we serve tens of thousands of customers in over 6,000 locations through phone, email, chat, and social media. Join our team to make a difference in a fast-paced, supportive environment!

Why Join Netfor?

• Career Growth: Gain hands‑on experience with diverse industries, platforms, and systems, with mentoring and training to build your career path.
• Variety & Exposure: Work with over 100 applications across medical, retail, and B2B sectors.
• Advancement Opportunities: We promote from within! You may receive opportunities for advancement, promotions, and special client projects.
• Supportive Team: Collaborate with a great team in a process-driven environment.

What You’ll Do

Key Responsibilities

• Answer inbound customer calls and provide timely, accurate assistance.
• Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software).
• Follow step‑by‑step processes to guide customers or escape? Actually “escalate issues” – text retained verbatim: Follow step-by-step processes to guide customers or escape issues to clients.
• Document customer interactions clearly and professionally.
• Deliver outstanding customer service to earn positive feedback

What We’re Looking For

We’re seeking reliable, communicative candidates who thrive in a structured, process-driven role. No advanced technical expertise is required—we provide full training!

Skills & Qualifications

• Strong verbal and written communication skills.
• Ability to type at least 35 words per minute.
• Comfortable multitasking (talking, typing, and navigating systems).
• Reliable, punctual, and professional under pressure.
• Basic familiarity with Windows operating systems and Microsoft Office 365.
• Experience troubleshooting Windows, printers, or networking is a plus, but not required.

Preferred

At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited.

Personal Attributes

• Motivated and eager to learn.
• Comfortable following processes without deviation.
• Positive attitude and a team player

Hours & Location

• 100% Remote (Work from Home). You must reside in a state where we are hiring (confirm on application, we will verify during onboarding should we move forward with you as a candidate).
• Dedicated work space, free from distractions and background noise.
• Hours: 32–40 hours/week, 1st or 2nd shift, 5 days/week (weekends required after training).
• Training: 2–3 weeks, Monday–Friday, training is conducted on the 1st shift.
• Netfor operates 24/7, so flexibility is key!

Computer Requirements

You must own a Windows desktop or laptop (Mac, Chromebooks, tablets, etc., are not compatible) with:

• Operating System: Windows 10 or higher.
• RAM: 8GB or higher. 16GB or higher preferred
• Processor: Intel i5 9500, Ryzen 3 3100, or better.
• Storage: SSD with 256 GB+ and at least 100GB free for updates
• USB Headset for call taking

Strongly recommended accessories

• Multiple screens
• Keyboard and Mouse if using a laptop

We will verify specs before any job offer.

Compensation & Benefits

Starting Pay: $16.00/hour (based on experience, technical aptitude, and typing skills).

Benefits: Generous PTO (up to 76.96 hours/year in year one), 401(k), health, dental, and vision insurance.

Why This Role is Perfect for You

This is an entry-level opportunity for dependable individuals who excel at communication and enjoy helping others. You’ll answer calls, follow clear processes, and use our knowledge base to solve problems—no cold calling or sales involved. If you’re reliable, eager to learn, and want to kickstart a career with a growing company, we’ll train you to succeed!

Equal Opportunity Statement

Netfor is an equal opportunity employer. We currently hire in select states only (See application).

Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Netfor, Inc. participates in E-Verify.

Netfor, Inc. will not sponsor applicants for work visas.