Technical Field Support Specialist

Accelera; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Accelera is seeking a Technical Field Support Specialist to serve as the primary technical representative for our analytical and metallographic instrumentation. You will troubleshoot, install, and train clients to ensure optimal equipment performance and maximum uptime.

The role requires hands-on experience with high-precision systems, strong electrical/mechanical skills, and the ability to work independently in field settings across customer sites.

Qualifications

• Two-year technical degree, trade school certification, or equivalent professional experience.
• Proficiency reading electrical schematics and diagnosing AC/DC electronic systems.
• Strong mechanical aptitude with experience in industrial equipment installation and wiring.
• Proven ability to work autonomously in a remote capacity with a high degree of accountability.
• Valid driver’s license and the ability to maintain a clean driving record.
• Excellent verbal and written communication skills for effective client interaction.

Responsibilities

• Execute complex repairs, preventive maintenance, and diagnostic troubleshooting on high-precision analytical instrumentation.
• Manage the end-to-end installation process for new systems, including hardware integration and software configuration.
• Deliver training sessions on instrument theory, operational best practices, and routine maintenance to clients.
• Maintain inventory records, documentation, and technical reporting for service delivery.
• Collaborate with internal teams to implement system upgrades and performance enhancements at customer sites.
• Uphold high standards of professional conduct and safety compliance on diverse industrial worksites.

Skills

Technical degree

Electrical schematics

Mechanical aptitude

Autonomous work

Driver's license

Communication skills

Education

Trade school certification

Job description

As a Technical Field Support Specialist, you will serve as the primary technical representative for our advanced analytical and metallographic instrumentation. You will play a critical role in ensuring optimal equipment performance through expert troubleshooting, onsite installations, and comprehensive client training, directly impacting customer success and operational uptime.

About the Role

As a Technical Field Support Specialist, you will serve as the primary technical representative for our advanced analytical and metallographic instrumentation. You will play a critical role in ensuring optimal equipment performance through expert troubleshooting, onsite installations, and comprehensive client training, directly impacting customer success and operational uptime.

Responsibilities

• Execute complex repairs, preventive maintenance, and diagnostic troubleshooting on high-precision analytical instrumentation.
• Manage the end-to-end installation process for new systems, including hardware integration and software configuration.
• Empower clients by delivering detailed training sessions on instrument theory, operational best practices, and routine maintenance.
• Ensure seamless service delivery by maintaining precise inventory records, documentation, and technical reporting.
• Collaborate with internal teams to implement system upgrades and performance enhancements at customer sites.
• Uphold the highest standards of professional conduct and safety compliance while operating in diverse industrial environments.

Qualifications

Required Skills

• Two-year technical degree, trade school certification, or equivalent professional experience.
• Demonstrated proficiency in reading electrical schematics and diagnosing AC/DC electronic systems.
• Strong mechanical aptitude with experience in industrial equipment installation and wiring.
• Proven ability to work autonomously in a remote capacity with a high degree of accountability.
• Valid driver’s license and the ability to maintain a clean driving record.
• Excellent verbal and written communication skills for effective client interaction.

Preferred Skills

• Prior experience in a field service or technical support role within a laboratory or manufacturing setting.
• Background in chemistry or military-grade technical training.
• Familiarity with aerospace manufacturing standards or similar high-precision environments.
• Advanced troubleshooting skills related to industrial electrical systems and diagnostics.