Technical Field Support Coordinator

The Contractor Consultants; Philadelphia (Philadelphia County); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Training & Certification

Team Building

Flexible Environment

Job summary

Logic LC is seeking a Technical Field Support Coordinator II to plan, coordinate, and execute commercial and industrial security, access control, CCTV, alarm, and low-voltage projects. This on-site role requires strong organization and technical aptitude to support field technicians and internal teams.

The ideal candidate will manage project documentation, track timelines and budgets, assist with remote troubleshooting, and communicate clearly with clients and staff.

Qualifications

• 3–5 years of experience in project coordination, technical project support, or field service operations.
• Strong grasp of project management methodologies (e.g., Agile, Waterfall).
• Proficiency in tools like MS Project, Smartsheet, Trello, or similar platforms.
• Experience supporting installation or service teams in a technical environment.
• Analytical and problem-solving skills with the ability to resolve project-related challenges independently or collaboratively.

Responsibilities

• Coordinate and maintain project documentation, ensuring information is accurate, organized, and accessible to internal teams, clients, and project stakeholders.
• Track project timelines, milestones, budgets, costs, materials, and deliverables to help ensure projects remain on schedule and within scope.
• Coordinate technicians, equipment, materials, and project-related needs to support successful project execution.
• Provide direct support to field technicians during installations, service calls, testing, troubleshooting, and project completion.
• Assist with remote technical troubleshooting when needed, including helping technicians and clients work through access control, CCTV, alarm, and low-voltage system-related issues.
• Communicate with clients, technicians, project managers, sales, operations, and leadership to help resolve technical or logistical challenges.
• Prepare project status updates, progress reports, communication summaries, and internal updates as needed.
• Help ensure timely completion of project phases, deliverables, closeout items, and customer handoffs.
• Assist with customer system training, documentation, and project transition when needed.
• Identify opportunities to improve processes, documentation, communication, and overall project workflow.
• Support a professional, organized, and solutions-focused experience for both internal teams and customers.

Skills

Project coordination

Technical project support

Field service operations

Time management

Communication skills

Interpersonal skills

Analytical problem-solving

Education

High School Diploma

Associate degree or higher in Project Management, IT, or related field

Tools

MS Project

Smartsheet

Trello

Job description

Keep Projects on Track and Drive Operational Excellence – Join Logic LC as a Technical Field Support Specialist II!

Position Title: Technical Field Support Specialist II

Company Name: Logic LC

Salary Range: $50,000–$62,400 per year (depending on experience)

Bonus Structure: Performance-Based Bonus

Employment Type: Full-Time

Work Location: Onsite | Essington, PA

Industry: Security / Access Control (Commercial, Industrial)

Job Overview

Logic LC is seeking a Technical Field Support Coordinator II professional to support the successful planning, coordination, and execution of commercial and industrial security, access control, CCTV, alarm, and low-voltage infrastructure projects.

This role is ideal for someone who is highly organized, technically minded, and comfortable supporting both internal teams and field technicians. The right candidate will not only help keep projects on track but will also have the technical ability to assist with troubleshooting, communicate clearly with technicians and clients, and help resolve issues that may arise during installations, service calls, testing, and project completion.

• A background in installing low-voltage systems, security cameras, and access control hardware is highly preferred. Certifications are a plus but are not required.

Who We Are

Logic LC provides commercial and industrial security, access control, and integrated low-voltage solutions that are designed to work in real-world environments. We are known for clear communication, strong accountability, high standards, and doing the right thing when it matters.

Our team values professionalism, practical problem-solving, teamwork, and field-first support. Employees have the opportunity to grow through hands‑on learning, exposure to diverse projects, and collaboration with experienced professionals across operations, project management, and technical service teams.

Key Responsibilities

• Coordinate and maintain project documentation, ensuring information is accurate, organized, and accessible to internal teams, clients, and project stakeholders.
• Track project timelines, milestones, budgets, costs, materials, and deliverables to help ensure projects remain on schedule and within scope.
• Coordinate technicians, equipment, materials, and project-related needs to support successful project execution.
• Provide direct support to field technicians during installations, service calls, testing, troubleshooting, and project completion.
• Assist with remote technical troubleshooting when needed, including helping technicians and clients work through access control, CCTV, alarm, and low-voltage system-related issues.
• Communicate with clients, technicians, project managers, sales, operations, and leadership to help resolve technical or logistical challenges.
• Prepare project status updates, progress reports, communication summaries, and internal updates as needed.
• Help ensure timely completion of project phases, deliverables, closeout items, and customer handoffs.
• Assist with customer system training, documentation, and project transition when needed.
• Identify opportunities to improve processes, documentation, communication, and overall project workflow.
• Support a professional, organized, and solutions-focused experience for both internal teams and customers.

Qualifications

• Education
• High School Diploma or equivalent required.
• Associate degree or higher in Project Management, Business, Construction, Information Technology, Electronics, Low-Voltage Systems, or a related field preferred.

Certifications

Certifications

Certifications are not required, but the following are considered a plus:

• OSHA 10 or OSHA 30
• CAPM
• PMP
• Low-voltage, security, access control, CCTV, alarm, or related technical certifications
• Any additional project management, safety, or technical training
• Candidates without certifications will still be considered if they have strong technical ability, project coordination experience, and the ability to support field teams effectively.

Experience & Skills

• 3–5 years of experience in project coordination, technical project support, or field service operations.
• Strong grasp of project management methodologies (e.g., Agile, Waterfall).
• Proficiency in tools like MS Project, Smartsheet, Trello, or similar platforms.
• Experience supporting installation or service teams in a technical environment is a plus.
• Advanced multitasking, time management, and organizational skills.
• Strong communication and interpersonal skills; capable of interfacing confidently with clients, technicians, and leadership.
• Analytical and problem-solving skills with the ability to resolve project-related challenges independently or collaboratively.

Benefits

• Competitive salary
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (Vacation, Sick Leave, Holidays)
• Paid Training & Certification Programs
• Team-Building Events and Collaborative Culture
• Flexible, Supportive Work Environment with Growth Pathways

Schedule

• Full-Time | Monday–Friday
• Occasional weekend support may be required based on project demands

Location

• Onsite role at Logic LC headquarters or designated project support office

Equal Employment Opportunity

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

A professional review will be completed as part of the onboarding process, in compliance with applicable laws.