Field Service Engineer - Medical Laboratory Equipment

Software Placement Group; Jackson (MS); On-site; USD 65,000 - 80,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Engineer to join their dynamic team in Jackson, Mississippi. This full-time role involves working with advanced medical laboratory analyzers, ensuring installations and maintenance are executed with precision. The position emphasizes the importance of building strong relationships with clients while providing exceptional service. Ideal candidates will have a solid background in electronics and electro-mechanical technology, along with a commitment to ongoing professional development. This opportunity offers a competitive salary and a range of benefits that support both personal and professional growth.

Benefits

Company vehicle

Laptop provided

Cellphone provided

Comprehensive medical and dental plans

401K plan

Paid time off

Paid holidays

Tuition reimbursement

Performance bonuses

Qualifications

• 3+ years of field service experience with medical equipment.
• AAS degree in relevant technical field is required.

Responsibilities

• Install and maintain medical laboratory analyzers.
• Build and maintain client relationships for service excellence.
• Conduct on-site training for clients.

Skills

Electronics troubleshooting

Electro-mechanical repair

Time management

Customer service

Problem-solving

Education

AAS Degree in electronics

AAS Degree in electro-mechanical technology

Tools

Medical laboratory analyzers

Diagnostic software

Job description

Field Service Engineer - Medical Laboratory Equipment

Join our industry-leading medical device company as a Field Service Engineer based in the Jackson, Mississippi area. This role is ideal for a skilled engineer looking to enhance their career by working with cutting-edge laboratory analyzers like hematology, chemistry, and coagulation units. This full-time position involves managing installations, maintenance, and customer relationships in a dynamic field environment. This opportunity offers a platform to further develop technical and professional skills within a supportive team framework.

Salary: $65,000.00 - $80,000.00 per year

Essential Duties and Responsibilities:

• Install, service, and perform preventative maintenance on medical laboratory analyzers.
• Quickly establish and maintain professional relationships with clientele to ensure service excellence.
• Coordinate problem resolution efforts across the Field Support Group to enhance operational efficiency.
• Maintain inventory of crucial tools and parts within company vehicle.
• Conduct basic on-site training for clients on the operational aspects of the equipment.
• Stay prepared for overnight travel as part of the service commitment to regional customers.

Minimum Position Qualifications:

• AAS Degree in electronics, electro-mechanical technology, or related field is required.
• Minimum of 3 years of experience in field service for medical or related technical equipment.
• Proficiency in electronics and electro-mechanical troubleshooting and repair.
• Capacity to undertake overnight travel as required for job responsibilities.
• Must be a current resident or have ability to work within the Jackson, Mississippi area without relocation assistance.
• Full vaccination against COVID-19 is required for the safety of our team and clients.

Preferred Qualifications:

• Prior experience servicing medical laboratory analyzers highly desired.
• Strong problem-solving skills and ability to work independently in a field setting.
• Excellent communication and customer service skills to facilitate training and customer interaction.

Skills:

• Strong technical proficiency in reading and interpreting electronic circuit diagrams and software diagnostics.
• Effective time management and logistic planning capabilities.
• Professionalism and capacity to manage sensitive equipment and client needs tactfully.

Benefits:

• Competitive salary range with potential for overtime and performance bonuses totaling an additional $4K - $8K annually.
• Company vehicle, laptop, and cellphone are provided to ensure high levels of job performance.
• Comprehensive family medical and dental plans fully paid.
• Additive benefits including life insurance, 401K plan, company-provided PTO, paid holidays, and tuition reimbursement scheme.
• Opportunities for professional development and annual bonus based on performance.