Technical / Field Service Technician - Mississippi

Metalcraft of Mayville, Inc.; Brandon (MS); Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Technical / Field Service Technician to provide exceptional technical support for outdoor power equipment. The role involves significant travel and requires strong communication and problem-solving skills. Ideal candidates will have a background in technical service and experience with hydraulic and electrical systems.

Qualifications

• 2-3 years of related experience required.
• Advanced hydraulic and electrical knowledge needed.

Responsibilities

• Handle dealer and customer technical support calls.
• Assist dealers and end-users with troubleshooting.
• Provide on-site support to dealers when applicable.

Skills

Communication

Detail-oriented

Self-motivated

Team player

Problem-solving

Trust-building

Education

Associate’s degree in Technical Service

High School Diploma

Job description

Technical / Field Service Technician - Mississippi

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Technical / Field Service Technician - Mississippi

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A Scag Power Equipment Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best in class technical service support of various outdoor power equipment products. The Field Service Technician will also provide training and support to dealers in their specified territory. This position requires up to 80% travel during peak season to fully assist in diagnosis and repair of Scag Power Equipment products. This position is remote.

Territory availability includes North Dakota, South Dakota, Iowa, Kansas, Nebraska, Colorado, Wyoming, Montana, Utah, and Idaho.

Responsibilities

1. Essential duties:

• Handle dealer and customer technical support calls, e-mails, letters, etc., or on-site support within the specified territory.
• Manage Pro-Gold Dealer contacts for the territory.
• Prioritize and manage workload efficiently.
• Coordinate with Scag Territory Managers on service, warranty, and parts issues.
• Assist dealers and end-users with troubleshooting and diagnosis of machines.
• Assist with parts questions and concerns.
• Provide on-site support to dealers when applicable.
• Follow all corporate procedures and represent Scag Power Equipment professionally.
• Complete field reports detailing issues and resolutions.
• Perform any additional duties as required.

Customer Contacts:

• Assist with customer inquiries via social media, email, etc., when applicable.
• Coordinate and distribute complaints with technical support, when applicable.

Training:

• Participate in dealer training seminars.
• Assist in creating and developing training materials.

Miscellaneous:

• Contribute to program improvements by evaluating objectives and reviewing proposed changes.
• Assist engineering and R&D with field requests.
• Perform additional duties as assigned.

Qualifications

Skills Required:

• Excellent communication skills (written, verbal, presentation).
• Detail-oriented, organized, and capable of multitasking.
• Self-motivated with the ability to work independently.
• Team player with customer focus.
• Ability to present to large groups.
• Trust-building and positive attitude.
• Knowledge of outdoor power equipment and mechanical troubleshooting skills.

Education/Experience:

• Associate’s degree in Technical Service or equivalent experience.
• 2-3 years of related experience.
• Advanced hydraulic and electrical knowledge, including schematic reading.
• High School Diploma.
• Valid Driver’s License with a clean driving record.

Job Expectations

• Travel up to 80%.
• Strong communication skills.
• Problem-solving abilities for equipment diagnostics.
• Ability to troubleshoot hydraulic and electrical systems.
• Independent work capability with initiative.
• Attention to detail for accurate reporting.

Metalcraft of Mayville is an Equal Opportunity Employer. Minorities, Women, Veterans, Disabilities are encouraged to apply.