Field Service Technician-Specialty Rental

Puckett Machinery Company; Jackson (MS); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Field Service Technician to join their team in Jackson, Mississippi. This role involves diagnosing and repairing industrial scrubber and sweeper equipment at customer locations, ensuring high-quality service delivery. The ideal candidate will possess a strong background in mechanical troubleshooting, excellent customer service skills, and the ability to work independently in a dynamic environment. With a focus on safety and efficiency, you will play a crucial role in maintaining customer satisfaction and operational excellence. If you are passionate about hands-on work and ready to take on new challenges, this opportunity is perfect for you.

Benefits

Competitive compensation

Comprehensive benefits

Specialized technical training

Qualifications

• 3-5 years of experience as an industrial equipment technician.
• Ability to read and comprehend technical schematics and manuals.

Responsibilities

• Repair and service industrial scrubber and sweeper equipment.
• Prepare detailed service reports of all inspections and repairs.

Skills

Diagnosing mechanical issues

Customer service

Problem-solving

Welding

Use of mechanical test equipment

Education

High school diploma or GED

Industrial equipment maintenance training

Tools

Basic mechanic hand tools

Job description

Puckett Machinery Company is the Caterpillar heavy equipment, rental services, and power systems dealer for central and southern Mississippi. As the industry leader in our territory with 15 locations, helping our customers succeed is our number one priority.

We are seeking an experienced Field Service Technician-Specialty Rental based at our rental services location in Richland. We offer competitive compensation, comprehensive benefits, and specialized technical training.

The Field Service Technician-Specialty Rental is responsible for the repair, service, diagnostics, and installation of replacement parts on industrial scrubber and sweeper equipment, primarily during service calls at customer locations, in a safe, timely, efficient, and courteous manner. This position will require working hours in addition to the normal work schedule and for emergency calls. This is an intermediate level skilled trade position working independently in a field setting. Position reports to the Service Manager.

Essential Functions, Duties, and Responsibilities:
•Remove, disassemble, assemble, and install components and parts, including but not limited to: powertrain, hydraulic, electrical AC/DC in accordance with all prescribed quality and safety standards.
•Identify the problem and cause of failure through logical troubleshooting steps.
•Clean, repair, recondition, and maintain equipment and components.
•Test, measure, and adjust engine and machine systems and components.
•Research and determine reusability of parts in accordance with published manufacturer guidelines.
•Coordinate the ordering of replacement parts with supervisor.
•Prepare and submit detailed, complete and legible service reports of all inspection and repairs performed using prescribed forms and procedures in a timely manner.
•Keep supervisor regularly apprised of status of assigned repair jobs and assist in addressing customer questions and concerns thoroughly and completely.
•Troubleshoot field service delivery-related problems (weather, traffic, breakdowns) to resolution in real time.
•Maintain all motor vehicle logs, documentation, and driving standards as may be required by the Department of Transportation (DOT), federal/state authorities, and the company.
•Inspect all assigned vehicle and equipment daily and report repair and/or maintenance requests to designated manager. Maintain assigned vehicle in a clean and fueled state of readiness.

Knowledge, Skills, and Abilities:

•High school diploma or GED equivalent required.
Industrial equipment and/or maintenance training and certifications through accredited technical schools or relevant experience preferred.
•Minimum 3 to 5 years previous hands-on work experience as an industrial equipment technician and applicable diagnostic and troubleshooting experience as a technician in an automotive or truck engine repair shop.
Minimum 2 years applicable technician experience in a field service setting required.
•Ability to read and comprehend moderately difficult computer-based schematics, specifications, service and parts literature, technical bulletins, safety manuals, and other related publications.

•Proficient in the use of mechanical test equipment.
•Basic welding/torch cutting skills.
•Ability to safely use material handling equipment and tooling and wear company required PPE (protective eyewear, gloves, footwear) during a shift assignment that could last between 8 and 12 hours.

•Current Class R motor vehicle license, DOT medical certification, and other related licenses as required by the Department of Transportation, federal, and/or state statutes.

•Must have and maintain a driving record (MVR) which adheres to the company’s motor vehicle policy standards.

•Good knowledge of concepts, practices, and procedures within the transportation industry, including DOT regulations.
•Excellent customer service and interpersonal communication skills.
•Good problem solving skills, detail oriented, and ability to work with a high level of accuracy.
•Good computer skills using related information system applications.
•Ability to perform duties with a sense of urgency, exceeding customer expectations.

•Ability to work independently in a dynamic fast paced field service environment.

•Ability to work standard five-day work schedule, including daily overtime, and occasional weekend hours as necessary.


Other Job Requirements:

•Possess a complete set of basic mechanic hand tools including drives, sockets, and wrenches.