Technical Field Manager United States

Basalte Inc; Salt Lake City (UT); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Basalte is seeking a technical liaison to support partners, customers and system integrators across the United States. You will help design, train and deploy Basalte Home systems for luxury residential projects nationwide, collaborating with teams in Belgium and at events.

Travel to project sites is expected, with remote collaboration for ongoing support. You will build strong integrator relationships, capture field insights and contribute to product development through beta testing and

Qualifications

• Proven experience in technical support, field engineering or design services for home automation, AV or IoT platforms, ideally in luxury residential market.
• Hands-on experience installing, configuring and troubleshooting networking, AV, HVAC, cameras, Lua-based integration and IoT technology.
• Strong project management skills with ability to manage multiple projects and integrators.
• Bachelor’s degree or equivalent experience in engineering, CS or related field.

Responsibilities

• Serve as the primary technical contact for integrators on US projects, remotely and on site.
• Resolve complex technical questions, diagnose issues and escalate to product teams when needed.
• Support and train system integrators as they design and deploy Basalte Home systems.
• Build demo setups and engage with integrators at trade shows and partner events.
• Capture field insights to influence product development through beta testing and documentation reviews.

Skills

Technical support

Field engineering

Design services

Home automation

IoT platforms

Networking

Lua scripting

Project management

Education

Bachelor’s degree in engineering, computer science or related field, or equivalent experience

Job description

Be Basalte’s technical liaison between our partners, customers and system integrators across the US. You support the system engineering, design, training and deployment of high-end residential projects nationwide. Beyond technical services, you build strong relationships with our integrators as our market reach grows, and you work closely, both remotely and in person, with our support and development teams in Belgium to help shape the future of intelligent home automation.

You will be responsible for...

• Being the primary technical contact for integrators on our US projects, both remotely and on site.
• Resolving complex technical questions and issues in a structured way, and diagnosing and escalating them with our product teams where needed.
• Supporting and training our system integrators as they design and deploy Basalte Home systems.
• Building demo set-ups and engaging with Basalte integrators at trade shows and partner events.
• Capturing insights from the field to influence product development, including through beta testing and documentation reviews.

We expect you to ...

• Have proven experience in technical support, field engineering or design services for home automation, audio/video or IoT platforms, ideally in the luxury residential market.
• Have hands-on experience installing, configuring and troubleshooting networking, audio/video, HVAC, cameras, Lua-based integration and IoT technology.
• Have strong project management skills, attention to detail and the ability to manage multiple projects and integrators at once.
• Have a bachelor’s degree in engineering, computer science or a related field, or equivalent experience.
• Work autonomously: take ownership, set priorities, solve problems methodically and get things done.
• Have strong oral and written communication skills, and explain technical topics clearly to integrators and clients.
• Have a personal and professional interest in, and hands-on experience with, lighting, audio, automation, electronics and innovative technology.
• Be able to travel regularly to project sites across the US.
• Be based in Salt Lake City (preferred), or work remotely depending on your location.

What's in it for you ...

• An exciting opportunity to grow Basalte’s presence in the US market.
• Real autonomy and room to shape the role.
• Prestigious projects in high-end designed homes in the luxury segment.
• A company where technology, design and innovation go hand in hand.
• A competitive salary and benefits package.

Place of work

Salt Lake City, Utah.

Basalte’s founding mission consists in marrying quality design with intuitive, intelligent home automation. This unique combination remains a crucial part of our DNA. We want to keep things simple and elegant, both in form and in function.

It all started with an innovative design switch but today we offer so much more: multifunctional design controls, sophisticated speakers, elegant iPad holders, an intelligent home server and even an intelligent remote control. We work closely with integrators, architects and interior designers who are active across the globe in the residential luxury market to make sure our smart home solutions can be integrated seamlessly into the most exclusive villas, apartments, hotels and yachts anywhere in the world.