Technical Field Manager

basalte; Salt Lake City (UT); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Basalte, a luxury smart-home brand, is hiring a Technical Field Manager based in Salt Lake City or remote in the US to support high-end residential projects nationwide.

You’ll be the technical liaison for integrators, troubleshoot complex questions, train installers, and collaborate with our Belgium teams to shape future Basalte experiences. Travel to project sites will be regular.

Qualifications

• Bachelor's degree in engineering, computer science or a related field.
• Hands-on experience with home automation, audio/video or IoT platforms.
• Strong project management skills and ability to multi-task.
• Excellent written and verbal communication for integrators and clients.
• Willingness to travel regularly within the US.

Responsibilities

• Serve as the primary technical contact for US integrations on Basalte projects.
• Resolve complex technical questions and coordinate with product teams.
• Support and train system integrators on Basalte Home systems.
• Build demo setups and represent Basalte at trade shows and partner events.
• Capture field insights to influence product development and documentation.

Skills

Technical support experience

Field engineering

Design services for home automation

IoT platforms

Lua scripting

Project management

Communication skills

Education

Bachelor's degree in engineering, computer science or related field

Tools

Lua scripting

Networking configuration tools

Job description

Basalte's founding mission consists in marrying quality design with intuitive, intelligent home automation. This unique combination remains a crucial part of our DNA. We want to keep things simple and elegant, both in form and in function.

It all started with an innovative design switch but today we offer so much more: multifunctional design controls, sophisticated speakers, elegant iPad holders, an intelligent home server and even an intelligent remote control. We work closely with integrators, architects and interior designers who are active across the globe in the residential luxury market to make sure our smart home solutions can be integrated seamlessly into the most exclusive villas, apartments, hotels and yachts anywhere in the world.

As Technical Field Manager, you are Basalte's support liaison between partners, customers and our system integrators. You will support system engineering, design, training, and deployment of high-end residential projects across the country. You will facilitate not only technical services but relationship development with our integrators across our rapidly growing market reach. Additionally, you will be working remote and in person with our amazing support and development teams in Belgium to help shape the future of intelligent home automation.

What you'll do:

• Be the primary technical contact for integrators on our US projects, both remotely and on site
• Resolve complex technical questions and issues in a structured way and escalat[e] and diagnose with our product teams where needed
• Support and train our system integrators as they design and deploy Basalte Home systems
• Build demo set-ups and interact with Basalte integrators at trade shows and partner events
• Capture insights from the field to influence product development, including through beta testing and documentation reviews

About you:

• You have a professional presence, both online and in person, that allows you to build trust and nurture relationships.
• You are hands-on, multi-tasking, collaborative and can successfully engage with cross-functional teams in a culture where colleagues pitch in to help each other succeed
• You have strong technical skills and can quickly absorb the Basalte platform, allowing you to educate and demonstrate our intelligent experience to prospective customers

What you bring:

• Proven experience in technical support, field engineering or design services for home automation, audio / video or IoT platforms; ideally in the luxury residential market.
• Hands-on experience installing, configuring and troubleshooting networking, audio / video, HVAC, cameras, Lua based integration and IoT technology.
• Strong project management skills, attention to detail, and ability to manage multiple projects / integrators at a given time
• A bachelor's degree in engineering, computer science or a related field, or equivalent experience.
• The ability to work autonomously: you take ownership, set priorities, methodically problem solve, and get things done
• Strong oral and written communication skills: you can explain technical topics clearly to integrators and clients.
• Both personal and professional interest and hands-on experience in lighting, audio, automation, electronics and innovative technology
• Able to travel regularly to project sites across the US.
• Based in Salt Lake City (preferred) or potentially a remote position based on location

What we offer:

• An exciting, interactive opportunity to grow Basalte's presence in the US market.
• Real autonomy and room to shape the role.
• Prestigious projects with high-end designed homes in the luxury segment.
• A company where technology, design and innovation go hand in hand.
• A competitive salary and benefits package.