Luxury Home Automation Field Engineer & Liaison

Basalte; Salt Lake City (UT); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Basalte is seeking a technical liaison to support partners, customers and system integrators across the United States. You will help design, train and deploy Basalte Home systems for luxury residential projects nationwide, collaborating with teams in Belgium and at events.

Travel to project sites is expected, with remote collaboration for ongoing support. You will build strong integrator relationships, capture field insights and contribute to product development through beta testing and

Qualifications

• Proven experience in technical support, field engineering or design services for home automation, AV or IoT platforms, ideally in luxury residential market.
• Hands-on experience installing, configuring and troubleshooting networking, AV, HVAC, cameras, Lua-based integration and IoT technology.
• Strong project management skills with ability to manage multiple projects and integrators.
• Bachelor’s degree or equivalent experience in engineering, CS or related field.

Responsibilities

• Serve as the primary technical contact for integrators on US projects, remotely and on site.
• Resolve complex technical questions, diagnose issues and escalate to product teams when needed.
• Support and train system integrators as they design and deploy Basalte Home systems.
• Build demo setups and engage with integrators at trade shows and partner events.
• Capture field insights to influence product development through beta testing and documentation reviews.

Skills

Technical support

Field engineering

Design services

Home automation

IoT platforms

Networking

Lua scripting

Project management

Education

Bachelor’s degree in engineering, computer science or related field, or equivalent experience

Job description

Basalte is seeking a technical liaison to support partners, customers and system integrators across the United States. You will help design, train and deploy Basalte Home systems for luxury residential projects nationwide, collaborating with teams in Belgium and at events.

Travel to project sites is expected, with remote collaboration for ongoing support. You will build strong integrator relationships, capture field insights and contribute to product development through beta testing and