TECHNICAL EXCELLENCE LEAD

Compass Group USA; New York; On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off (varies by site/state

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Waveguide in New York seeks a Technical Excellence Lead to oversee audio-visual needs in a corporate conference center. You will manage daily operations, coordinate with vendors, and ensure high-quality presentations.

The role requires hands-on leadership, problem-solving under pressure, and the ability to train and supervise staff. Proficiency with AV systems such as Tanberg, Extron, and Cisco is essential, along with strong communication skills.

Qualifications

• A Bachelor’s Degree preferred.
• Minimum of four years' work experience in an audio visual manager or supervisor role.
• Advanced knowledge of integrated AV systems, inclusive, but not limited to: data projection, audio, video, Tanberg, Clear one, Extron, AT&T Connect, Cisco systems.
• Proactive mindset to anticipate and support changes in our business.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.
• Competent in MS applications - Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, and Outlook.
• Membership & participation in professional organizations.
• This is a hands-on job requiring both management skills and technical skills.
• Ability to move conference room tables, chairs and lift 50 pounds as needed.

Responsibilities

• The candidate must be able to problem solve to troubleshoot and provide solutions for presentation needs under high-pressure circumstances and conferences.
• Must have the ability to make immediate decisions in order to provide the client with an immediate solution without any downtime in client meetings.
• Supervise, motivate and train staff. Set up communication process including daily meetings, team meetings, communication log, etc.
• Must be capable of managing own time, working within the broader IT department areas of responsibility.
• Work with state of the art Audio Visual conferencing equipment; including webcast and telephone conferencing.
• Oversee the management of daily operations for the conference rooms.
• Be able to upload and display PowerPoint presentations and slide shows.
• Coordinate with outside vendors to successfully execute large scale events.
• Schedule equipment and staff to cover the conference and events of the week ahead.
• Speak with other technology providers to integrate services.
• Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction.
• Ensure room check inspections and regular preventative maintenance is performed on all equipment.
• Create proposals for new AV equipment, services, or staffing as requested or needed.
• To develop, evolve, compile and complete monthly and quarterly metrics and reports and business case analysis and scorecards.
• Identify continuous improvement processes for seamless customer service across both lines of business. Follow up on service challenges and take corrective action.

Skills

Problem solving

Staff supervision

Communication skills

Time management

Customer service

Proactive mindset

Education

Bachelor’s Degree preferred

Tools

Tanberg

ClearOne

Extron

AT&T Connect

Cisco systems

Job description

Select how often (in days) to receive an alert:

Position Title:TECHNICAL EXCELLENCE LEAD

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business.

We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. If that sounds like you, then you’re looking for us, and we’re looking for you.

Job Summary

Working as a Technical Excellence Leadyou are responsible for audio visual needs in a corporate conference center. Additionally, you will be responsible for the following:

Key Responsibilities:

• The candidate must be able to problem solve to troubleshoot and provide solutions for presentation needs under high-pressure circumstances and conferences
• Must have the ability to make immediate decisions in order to provide the client with an immediate solution without any downtime in client meetings
• Supervise, motivate and train staff. Set up communication process including daily meetings, team meetings, communication log, etc.
• Must be capable of managing own time, working within the broader IT department areas of responsibility
• Work with state of the art Audio Visual conferencing equipment; including webcast and telephone conferencing
• Oversee the management of daily operations for the conference rooms
• Be able to upload and display PowerPoint presentations and slide shows
• Coordinate with outside vendors to successfully execute large scale events
• Schedule equipment and staff to cover the conference and events of the week ahead
• speak with other technology providers to integrate services
• Track equipment inventory and controls as well as SLA compliance including response time and customer satisfaction
• Ensure room check inspections and regular preventative maintenance is performed on all equipment
• Create proposals for new AV equipment, services, or staffing as requested or needed
• To develop, evolve, compile and complete monthly and quarterly metrics and reports and business case analysis and scorecards
• Identify continuous improvement processes for seamless customer service across both lines of business. Follow up on service challenges and take corrective action

Preferred Qualifications:

• A Bachelor’s Degree preferred
• Minimum of four years' work experience in an audio visual manager or supervisor role
• Advanced knowledge of integrated AV systems, inclusive, but not limited to: data projection, audio, video, Tanberg, Clear one, Extron, AT&T Connect, Cisco systems
• Proactive mindset to anticipate and support changes in our business
• Superior quantitative, oral and written communications and problem-solving/strategizing skills
• Conformity to the highest standards of personal integrity and ethical behavior
• Exceptional customer service abilities
• Competent in MS applications - Excel, Publisher, PowerPoint, Visio, FrontPage, Word, Internet, and Outlook
• Membership & participation in professional organizations
• This is a hands-on job requiring both management skills and technical skills
• Ability to move conference room tables, chairs and lift 50 pounds as needed

Associates at Waveguide are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Waveguide maintains a drugfree workplace.