SENIOR AV MANAGER

Compass Group USA; Boston (MA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Retirement Plan

Paid Time Off

Parental Leave

Commuter Benefits

Employee Assistance Program

Job summary

Waveguide is seeking a Senior AV Manager to provide strategic and operational leadership for audiovisual services across two client sites in Boston, MA and one in New Haven, CT. This fully onsite role requires a regular presence five days a week to lead operations and maintain client partnerships.

The ideal candidate will oversee high‑quality AV support, manage a team, and drive operational excellence while aligning with organizational standards and evolving technology needs.

Qualifications

• Bachelor’s degree; six years in AV manager/supervisor role.
• Advanced knowledge of integrated AV systems.
• Strong communication and problem-solving skills.
• Ability to lift 50 pounds and move conference room furniture.

Responsibilities

• Troubleshoots processes for presentation needs under high-pressure circumstances and conferences.
• Supervises, motivates, and trains staff.
• Tracks equipment inventory and controls as well as SLA compliance.
• Ensures room check inspections and regular preventative maintenance is performed on all equipment.
• Creates proposals for new AV equipment, services, or staffing as requested or needed.
• Identifies continuous improvement processes for seamless customer service.
• Performs other duties as assigned.

Skills

Integrated AV systems

Customer service

Communication skills

Problem-solving

Staff supervision

Education

Bachelor’s degree, preferred

Job description

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At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well‑known corporate, education, government and community clients worldwide, and our highly certified on‑site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business.

We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. If that sounds like you, then you’re looking for us, and we’re looking for you.

Job Summary

The Senior AV Manager is responsible for providing strategic and operational leadership for audiovisual services across two client sites located in Boston, MA and 1 client site in New Haven, CT. This role oversees the delivery of high‑quality AV support, leveraging state‑of‑the‑art technology and managing a team of AV professionals to ensure exceptional service and execution.

The Senior AV Manager will drive operational excellence, client satisfaction, and alignment with organizational standards while supporting the evolving technology needs of both locations. This is a fully onsite position requiring a regular presence five days per week to effectively lead operations, support team members, and maintain strong client partnerships across the assigned sites.

Key Responsibilities:

• Troubleshoots processes to provide solutions for presentation needs under high‑pressure circumstances and conferences
• Supervises, motivates, and trains staff
• Tracks equipment inventory and controls as well as SLA compliance
• Ensures room check inspections and regular preventative maintenance is performed on all equipment
• Creates proposals for new AV equipment, services, or staffing as requested or needed
• Identifies continuous improvement processes for seamless customer service
• Performs other duties as assigned

Qualifications:

• Bachelor’s Degree, preferred
• Minimum of six years' work experience in an audio visual manager or supervisor role
• Advanced knowledge of integrated AV systems
• Proactive mindset to anticipate and support changes in our business
• Superior quantitative, oral and written communications and problem‑solving/strategizing skills
• Exceptional customer service abilities
• Ability to move conference room tables, chairs and lift 50 pounds as needed

Associates at Waveguide are offered many fantastic benefits.

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Waveguide maintains a drugfree workplace.