LEAD TECHNOLOGY ADVOCATE - WASHINGTON, DC

Waveguide LLC; Washington (District of Columbia); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Commuter Benefits

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Job summary

Waveguide LLC is seeking a Lead Technology Advocate to oversee AV/VTC systems for executive and educational meetings in a fast-paced conference center environment.

You will coordinate testing, maintenance and support, train end users, and produce regular usage and maintenance reports while staying current with advancing presentation technologies.

Qualifications

• HS diploma or equivalent required.
• 3–5 years audiovisual technology management experience.
• 3–5 years AV and presentation technologies experience.
• 3–5 years customer service experience.
• Solid operation and troubleshooting knowledge of AV and videoconferencing tech.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to coordinate tasks across internal/external staff.
• Understanding of normal business procedures.
• Experience in fast-paced university/conference center environments.
• CTS certification is a plus.

Responsibilities

• Oversee testing, maintenance, asset management, operation and tear down of AV and VTC equipment.
• Provide best effort assistance to fulfill AV requirements.
• Produce monthly room usage, action items, maintenance reports.
• Maintain ticketing and issue resolution logs and asset management.
• Manage videoconference setup, training, troubleshooting and escalation.
• Educate end users on presentation technologies.
• Troubleshoot AV and videoconferencing tech.
• Maintain conference room integrity and safety standards.
• Escalate issues outside AV to appropriate departments.
• Stay current with new presentation technologies.

Skills

AV technology management

AV & presentation technologies

Customer service

Communications

Microsoft Office

Task coordination

Independent thinker

CTS certification

Education

High School diploma or equivalent

CTS certification by InfoComm

Tools

Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)

Job description

Position Title: LEAD TECHNOLOGY ADVOCATE

Pay Rate: $36-$40/hr.

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well-known corporate, education, government and community clients worldwide, and our highly certified on-site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business.

We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions. If that sounds like you, then you’re looking for us, and we’re looking for you.

Job Summary

As the Lead Technology Advocate you will oversee the daily operation, coordination, execution, and support of the audiovisual systems and requirements of executive, educational, and routine meetings in a fast-paced, customer service focused conference center environment.

Key Responsibilities

• Oversees testing, maintenance, asset management, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment; (e.g., video data projection systems, computers, audio- and videoconference equipment, microphones, video cameras, audio systems, and operation of integrated AV systems).
• Provides best effort assistance to fulfill any audiovisual technical requirements as assigned.
• Provides a monthly report containing room usage data, open action items, equipment maintenance, and upcoming preventive maintenance schedules.
• Maintains the process used to create trouble tickets, customer issue resolution logs, and asset management.
• Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation of issues.
• Provides consultation and education to all levels of end users on presentation technologies.
• Troubleshoots audiovisual and videoconferencing related technology (various projectors, control systems, audio and videoconferencing).
• Maintains conference room integrity.
• Performs regular preventive maintenance checks (e.g., either report or address issues such as cable management issues, safety standards noncompliance, etc.).
• Escalates housekeeping and technical issues outside of AV and conferencing technology and applications to appropriate department.
• Maintains understanding of current and new presentation technology.

Preferred Qualifications

• High School diploma or equivalent a must
• Three to five years audiovisual technology management experience
• Three to five years AV and presentation technologies experience
• Three to five years customer service experience
• Thorough working knowledge of the operation and troubleshooting of AV and videoconferencing related technology
• Strong customer service and communications skills required
• Working knowledge of Microsoft Office (Word, Excel, Lync, PowerPoint, Outlook)
• Ability to facilitate tasks with internal and external staff to assure meeting and event success
• Understanding of normal business and office procedures
• Experience working in a fast paced university/conference center environment
• Self-motivated independent thinker
• A CTS certification by InfoComm
• Industry relevant training or technical courses a plus
• Basic familiarity with commercial/institutional building design and construction, including understanding of typical building systems (i.e. HVAC, electrical, lighting, building controls, security, etc.)

Associates at Waveguide are offered many fantastic benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Waveguide.pdf

For positions in Washington State, Maryland, or to be performed Remotely.

Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Waveguide maintains a drugfree workplace.