SENIOR AV MANAGER

Waveguide LLC; Boston (MA); On-site; USD 104,000 - 116,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Paid Parental Leave

Holiday Time Off

Personal Leave

Job summary

Waveguide seeks a Senior AV Manager to provide strategic and operational leadership for audiovisual services across two client sites in Boston, MA and New Haven, CT. This fully onsite role requires a regular presence five days a week to lead operations and maintain strong client partnerships.

The ideal candidate will drive operational excellence, ensure high-quality AV support, and align with organizational standards while overseeing a team of AV professionals.

Qualifications

• Bachelor’s Degree preferred.
• Minimum of six years' work experience in an audio visual manager or supervisor role.
• CTS Certification a plus; advanced knowledge of integrated AV systems.

Responsibilities

• Troubleshoots processes to provide solutions for presentation needs under high‑pressure circumstances and conferences.
• Supervises, motivates, and trains staff.
• Tracks equipment inventory and controls as well as SLA compliance.
• Ensures room check inspections and regular preventative maintenance is performed on all equipment.
• Creates proposals for new AV equipment, services, or staffing as requested or needed.
• Identifies continuous improvement processes for seamless customer service.

Skills

Leadership

Communication

Customer service

Proactive mindset

AV systems

Physical ability

Education

Bachelor's Degree, preferred

Tools

CTS Certification

Integrated AV systems

Job description

Salary: $104000 - $116000

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long-range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award-winning AV, IT and acoustics design services for some of the most well‑known corporate, education, government and community clients worldwide, and our highly certified on‑site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business.

Waveguide

Position Title: SENIOR AV MANAGER

Salary: $104000 - $116000

At Waveguide, we build relationships. Whether it’s your relationship with a client, or the relationship of a technology system to its environment, our success and the success of our clients depends on how you apply your expertise to meet the moment’s challenge. For three decades, we have brought long‑range, strategic thinking to AV, IT and acoustics design and operations challenges, focusing not just on technology in the built environment, but also on how people, processes and places fit together to reflect the way people actually work, learn and play – no matter where they are in the life cycle of their technology journey. Our consultants are among the most qualified in the industry and have provided award‑winning AV, IT and acoustics design services for some of the most well‑known corporate, education, government and community clients worldwide, and our highly certified on‑site technology hospitality advocates have become integral to the culture of global enterprises, tackling the daily technical and logistical challenges of our clients’ meetings and events so they can focus on what matters most – their business.

We are seeking passionate, creative thinkers who will be tirelessly dedicated to building lasting relationships and finding innovative answers to our clients’ most challenging questions.

Job Summary

The Senior AV Manager is responsible for providing strategic and operational leadership for audiovisual services across two client sites located in Boston, MA and 1 client site in New Haven, CT. This role oversees the delivery of high‑quality AV support, leveraging state‑of‑the‑art technology and managing a team of AV professionals to ensure exceptional service and execution.

The Senior AV Manager will drive operational excellence, client satisfaction, and alignment with organizational standards while supporting the evolving technology needs of both locations. This is a fully onsite position requiring a regular presence five days per week to effectively lead operations, support team members, and maintain strong client partnerships across the assigned sites.

Key Responsibilities

• Troubleshoots processes to provide solutions for presentation needs under high‑pressure circumstances and conferences
• Supervises, motivates, and trains staff
• Tracks equipment inventory and controls as well as SLA compliance
• Ensures room check inspections and regular preventative maintenance is performed on all equipment
• Creates proposals for new AV equipment, services, or staffing as requested or needed
• Identifies continuous improvement processes for seamless customer service
• Performs other duties as assigned

Qualifications

• Bachelor’s Degree, preferred
• Minimum of six years' work experience in an audio visual manager or supervisor role
• CTS Certification a plus
• Advanced knowledge of integrated AV systems
• Proactive mindset to anticipate and support changes in our business
• Superior quantitative, oral and written communications and problem‑solving/strategizing skills
• Exceptional customer service abilities
• Ability to move conference room tables, chairs and lift 50 pounds as needed

Associates at Waveguide are offered many fantastic benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history

In a manner consistent with all applicable federal, state, and local laws including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening

Details: https://info.flclearinghouse.com/

Waveguide maintains a drugfree workplace

Waveguide maintains a drugfree workplace.