Technical Engineer - Remote

United Health Group; Richmond (CA); Remote; USD 63,000 - 132,000; Full time

Job summary

A leading healthcare organization seeks an IT professional to provide remote support for on-premises PACS and Cloud-based products. This role involves diagnosing customer issues, conducting functional inspections, and generating reports, along with collaborating on process improvement initiatives. Candidates should possess strong technical skills, particularly in medical imaging, customer service, and have the ability to manage multiple tasks effectively.

Qualifications

• 2+ years IT experience required.
• Experience with Medical Imaging, PACS, or DICOM.
• Ability to travel up to 20%.

Responsibilities

• Deliver services and maintain PACS and Cloud-based products.
• Diagnose and resolve customer issues with high satisfaction.
• Monitor data accuracy and validate system performance.

Skills

Customer service skills

Verbal communication skills

Written communication skills

Ability to manage priorities

Independent working

Tools

Gitlab

Jira

SQL

Unix/Linux

VMWare

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Responsible for delivering services and maintaining Change Healthcare's on-premises PACS and Cloud-based products, primarily through remote support with occasional travel up to 20%. This role involves daily communication with customers to ensure timely issue resolution and high satisfaction. Key responsibilities include diagnosing and resolving and Stratus protocols. The position also entails conducting functional inspections, monitoring data for accuracy, and validating system performance. Additional duties include generating customer reports (e.g., progress updates, verifications, and exceptions), providing technical problems both remotely and on-site, conducting system trial runs to verify performance against specifications, and performing hardware/software installations, upgrades, system configurations, and quality testing in accordance with Radiology feedback for workflow and tool improvements, and participating in process improvement initiatives. Other responsibilities may be assigned as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years IT experience
• Experience with Medical Imaging, PACS or DICOM
• Experience with PAC
• Understanding of client server architecture with regards to streaming data (especially image and demographic data) from the server to the client
• Proven solid customer skills
• Proven excellent written and verbal communications skills and customer service attitude will be an asset
• Proven ability to manage priorities and workflow
• Proven ability to work independently and as a member of various teams and committees; Coordinate multiple tasks simultaneously
• Ability to travel: up to 20%

Preferred Qualifications:

• Experience with Gitlab and Jira
• Experience leading and managing multiple projects, project management software skills
• Knowledge of Cloud Storage, SAN Storage or DVD/MO Jukebox or DLT Tape devices
• Writing of SQL Plus and/or MS SQL queries and reports
• Working on Unix, Linux, and VMWare systems
• Knowledge of image processing techniques
• Knowledge of HL7 processes
• Writing of SQL Plus and MS SQL queries and reports
• Working knowledge of Unix/Linux
• Understanding of medical imaging terminology and workflow
• Understanding of medical imaging terminology and workflow
• Setting up of Google Transfer Appliances

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for Canada residents is $63,300 to $131,500 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.