Technical Engineer Professional Services

Mitel Networks; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company where you can leverage your skills to help businesses connect and collaborate effectively. In this role, you will be the key point of contact for clients, ensuring their data solutions run smoothly and meet service level agreements. Your expertise will contribute to maintaining the stability of advanced communication technologies, allowing users to enjoy seamless experiences. The company values diversity and inclusivity, making it a great place for individuals from all backgrounds to thrive. If you are passionate about technology and customer satisfaction, this opportunity is perfect for you.

Qualifications

• 3+ years experience in installation and maintenance of LAN data systems.
• CCNA certification recommended for this role.

Responsibilities

• Act as the single point of contact for customer inquiries and issues.
• Perform daily health checks on solutions to ensure proactive maintenance.

Skills

Communication Skills

Problem-Solving

Attention to Detail

Teamwork

Intermediate English Speaking

Education

College or University Degree in Information Technology

College or University Degree in Computer Science

Tools

Cisco Equipment

Microsoft Systems

Cisco ISE

Cisco DNA

Job description

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

Please take a moment to look over this opportunity and if interested, feel free to send us your application.

Overview:

Act on-site addressing all requests and issues raised by the client on data solutions, ensuring agreed SLAs are met, maintaining the stability of Unify Mitel solutions, and ensuring user and end-client satisfaction.

Responsibilities:

1. Communicate clearly and effectively.
2. Act as the single point of contact for the customer for any questions or existing issues.
3. Work with internal areas of Unify Mitel to provide support or assistance on specific topics beyond your knowledge.
4. Perform daily health checks on our solutions to ensure proactivity and planning in task execution.
5. Maintain the respective SLAs for the customer according to the contract specifications, as well as global satisfaction targets.

Requirements:

1. College or university degree in Information Technology or Computer Science required.
2. 3+ years experience in installation, maintenance/operation of LAN data and Cisco ISE and DNA or similar.
3. Advanced knowledge of Cisco equipment, Microsoft systems or similar.
4. Excellent oral and written communication, problem-solving ability, attention to detail, teamwork, etc.
5. Cisco CCNA certification recommended.
6. Intermediate English speaking skills.

Working Conditions:

1. On-site at the customer’s location in Rio de Janeiro.
2. Occasional availability for work outside normal hours to address specific demands or operational windows.

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.