Technical Enablement Manager (Customer Team)

ServiceNow; New Jersey; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Generous family leave

Matched donations

Annual learning stipends

Flexible PTO

Competitive retirement plan

Paid volunteer time

Job summary

Armis is seeking a Cybersecurity Technical Enablement Manager to lead global post-sales technical enablement initiatives. You will own onboarding, content creation, live events, and hands-on execution, partnering with Customer Success, Delivery, Product, and other teams to raise time-to-value and customer adoption.

You will deliver deep-dive technical training, design labs and demos, and drive measurable outcomes across the post-sales journey for cybersecurity and B2B SaaS customers.

Qualifications

• 5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaS.
• Proven track record of explaining complex technical concepts, conducting live technical demonstrations, and evaluating technical competencies (exams, live demo certifications).
• Leadership abilities with a track record of gaining buy-in from Product, Engineering, Customer Success, and leadership teams to achieve goals.
• Background as a Solution Consultant / Pre-Sales Engineer or Customer Success role in B2B SaaS or cybersecurity preferred.
• Experience with Articulate Rise, Camtasia, LMS/CMS platforms, and project management tools like Monday, Asana, Smartsheets.

Responsibilities

• Design, scope, and deliver deep-dive technical enablement motions including labs, architectures, integrations, and live demos.
• Assist with the Armis Ignite onboarding program for Customer Success roles to hit technical learning milestones by day 30.
• Create training content using PowerPoint, Word, Excel, Articulate Rise, and Camtasia on Armis architecture and tech methodologies.
• Plan and execute live training events with SMEs and leadership, manage logistics, and present outcomes to executives.
• Deliver public speaking and workshop facilitation to large audiences and ensure alignment with product releases.
• Develop enablement motions around time-sensitive technical initiatives and ensure clear cross-functional communications.

Skills

Public speaking

Technical enablement

Cross-functional collaboration

Training delivery

Tools

Articulate Rise

Camtasia

PowerPoint

Excel

LMS/CMS platforms

Asana

Job description

• As the Cybersecurity Technical Enablement Manager for Customer Team, you will play a critical role in driving the success of our Post-Sales and technical field teams by developing and executing strategic enablement initiatives that enhance time-to-value, customer adoption, retention, and account expansion
• In this role, you will leverage your deep technical cybersecurity background to bridge the gap between complex product architecture and field execution
• In this role, you’ll collaborate closely with leaders across Customer Success, Delivery Assurance, Global Support, Product, and other cross-functional teams to refine and scale enablement programs that drive measurable business impact
• You will take ownership of global post-sales technology enablement, ensuring alignment with company objectives while continuously optimizing programs based on data, customer telemetry, and field insights
• Additionally, you will spearhead the evolution of technical onboarding and adoption frameworks, ensuring consistent and compelling execution throughout the post-implementation customer journey
• This is a highly hands‑on role
• You won’t just design enablement strategies—you’ll be rolling up your sleeves and executing them
• Success in this role means being in the trenches with post‑sales teams, leading by doing, and demonstrating a deep personal ownership of both strategy and execution
• Technical & Hands‑On Enablement: Design, scope, and deliver deep‑dive technical enablement motions—including lab environments, advanced architectural workflows, integrations, and live technical demos for technical customer‑facing roles
• Onboarding & Ramping: Assist with the Armis Ignite onboarding program for roles under the Customer Success organization to ensure new hires hit major technical and operational learning milestones by their 30th day
• Technical Content Creation: Design and organize training content using tools like PowerPoint, Word, Excel, Articulate Rise, and Camtasia, covering Armis product architecture, technical methodologies, systems, and tools
• Live Training Events: Partner with Subject Matter Experts, leadership, and the enablement team to create technical agendas, assign speakers, run event logistics, survey attendees, build proof of knowledge components (e.g., live demo evaluations, exams), and present outcome readouts to leadership
• Presenting & Facilitation: Deliver skillful public speaking, training, and technical workshop facilitation, including stage presentations to audiences of up to 400 attendees
• Enablement Strategies: Build and run targeted enablement motions around product releases and time‑sensitive technical initiatives based on evolving business needs
• Cross‑Functional Communication: Craft clear communications to ensure project stakeholders and learners across enablement programs remain informed and aligned

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

This role requires a strategic mindset, technical credibility, strong leadership, and a passion for customer excellenceThe ideal candidate is proactive, highly adaptable, and thrives in a fast‑paced environment where field feedback fuels continuous improvement5+ years of experience in technical enablement, Customer Success enablement, or technical training within cybersecurity or B2B SaaSDemonstrated Technical Delivery: Proven track record of explaining complex technical concepts, conducting live technical demonstrations, and evaluating technical competencies (exams, live demo certifications)Leadership & Cross‑Functional Alignment: Strong leadership abilities with a track record of gaining buy‑in from Product, Engineering, Customer Success, and leadership teams to accomplish shared goalsPrior Technical Field Experience: Background as a Solution Consultant / Pre‑Sales Engineer, Customer Success Manager/Engineer, or Technical Account Manager within B2B SaaS or cybersecurity strongly preferredTooling Proficiency: Experience with authoring tools (e.g., Articulate Rise), video editing tools (e.g., Camtasia), LMS/CMS platforms, and project management tools (e.g., Monday, Asana, Smartsheets)Cybersecurity Domain Expertise: Solid foundation in enterprise cybersecurity concepts, asset management, risk mitigation, and enterprise SaaS technology integrations