Technical Editor

Schellman & Company, LLC; Tampa (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading CPA firm seeks a Technical Editor/Writer to create and manage documentation for service delivery. The role involves technical editing, content creation, and strategic content management, ensuring clarity and compliance across documents. Candidates should have strong writing skills and experience in compliance-driven environments. The position offers flexibility with remote work options and requires some travel for training and team meetings.

Qualifications

• 3-5 years of experience in technical writing or documentation management.
• Experience in compliance-driven environments (SOC, ISO, PCI, FedRAMP).

Responsibilities

• Create and maintain high-quality internal and client-facing documentation.
• Edit, proofread, and format technical documents for consistency.
• Develop internal documentation like SOPs and training materials.

Skills

Technical Writing

Editing

Content Structuring

Project Management

Education

Bachelor's Degree

Tools

Confluence

SharePoint

Microsoft 365

Job description

Schellman is a Top 50 CPA firm and a leading provider of attestation and compliance services. Our professional services focus on security and privacy audits, assessments, and certifications. Schellman has become one of the largest cybersecurity assessment firms in the United States without providing any traditional accounting services. We are an accredited multi-framework ISO Certification Body for security, privacy, business continuity, and quality; a globally licensed PCI Qualified Security Assessor and a top provider to clients serving the federal DoD space as a leading FedRAMP 3PAO and the first assessment firm authorized as a CMMC C3PAO. Our specialty and expertise remain in providing best-in-class Cybersecurity and IT Audits and Attestations. Our culture, approach with clients, and dedication to our values have led us to be a Great Places to Work certified company and rated as a Best Firms to Work For by Accounting Today and a Glassdoor Best Places to Work. We deeply appreciate our employees, as shown by our first core value – People Come First. This is demonstrated in our culture, benefits, and how we handle business. Come see what makes Schellman special!

The Technical Editor/Writer will play a critical role in creating, organizing, and maintaining high-quality internal and client-facing documentation to support Service Delivery and Internal Service Delivery teams.

In addition to producing accurate and accessible documentation, the Technical Editor/Writer will collaborate with team leads, SMEs, and the Communications Manager to ensure timely updates and alignment with priorities. The Technical Writer will also have Technical Editor responsibilities for any Service Delivery Reports that cannot be outsourced or offshored due to client contractual or legal, regulatory requirements. This role reports to the Director of Client Success Operations.

Essential Functions:

1. Technical Editing:
2. Perform technical editing of client deliverables as needed, ensuring consistency with report templates, brand standards, and contractual requirements when offshore support cannot be used.
3. Edit, proofread, and format technical documents to ensure consistency in tone, terminology, grammar, and alignment with templates and brand standards.
4. Manage high volumes of reports with accuracy and attention to detail, ensuring timely completion across multiple service lines and projects.
5. Cross-reference information and data to ensure report accuracy.
6. Review and finalize reports for accuracy, clarity, and compliance with internal quality standards, coordinating with service delivery teams to resolve issues and meet deadlines.

Documentation & Content Creation:

1. Develop and maintain internal documentation such as standard operating procedures, how-to guides, process manuals, and service delivery artifacts.
2. Translate complex technical processes into clear, user-friendly documents tailored for both technical and non-technical audiences.
3. Create training materials, onboarding content, and quick-reference guides for various business units.
4. Ensure consistency in terminology, formatting, structure, and tone across all documents.

Strategic Content Management:

1. Partner with team leads to identify documentation needs and set update/review cadences.
2. Establish and maintain a document versioning and governance process to ensure content accuracy and compliance.
3. Collaborate with the Communications Manager to align documentation priorities with the broader editorial calendar.
4. Recommend and implement best practices for document storage, access, and lifecycle management.
5. Build strong relationships with internal stakeholders to ensure documentation meets operational needs.
6. Track documentation ownership and team lead points of contact across departments.

Knowledge, Skills, and Abilities:

1. Strong writing, editing, and content structuring skills with the ability to translate complex technical or regulatory concepts (e.g., SOC, ISO, PCI, FedRAMP) into clear, accessible documentation for various audiences.
2. Proficient with documentation platforms and collaboration tools (e.g., Confluence, SharePoint, Microsoft 365), with an understanding of content governance, version control, and knowledge management best practices.
3. Exceptional writing and editing skills with the ability to translate complex technical or regulatory information into clear, concise content tailored to diverse audiences.
4. Proficient in content structuring, formatting, and the creation of visual aids (e.g., flowcharts, tables, diagrams).
5. Ability to build relationships and work collaboratively with subject matter experts, team leads, and cross-functional teams.
6. Capable of identifying documentation gaps, improving processes, and aligning content efforts with business goals; comfortable learning new tools and adapting to evolving needs.
7. Strong organizational and time management skills with a demonstrated ability to prioritize and multitask.

Education, Work Experience, and Certifications:

1. 3–5 years of experience in technical writing, documentation management, or a related role.
2. Exceptional written and verbal communication skills with a keen eye for detail.
3. Experience creating and managing documentation for compliance-driven environments (SOC, ISO, PCI, FedRAMP, etc.).
4. Strong project management skills with the ability to manage multiple priorities and stakeholders.
5. Familiarity with content management systems, documentation tools (e.g., Confluence, SharePoint, Microsoft 365), and editing software.
6. Comfortable working with offshore teams and leading cross-functional initiatives.

Schellman is an equal opportunity employer (EOE) and strongly supports diversity in the workplace; therefore, providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. Schellman uses E-Verify in our hiring process.

At Schellman, we strive to provide a flexible and balanced environment and therefore offer the opportunity to work remotely, unless otherwise stated in the job requirements. Connecting, collaborating, and continuous education are also highly valued and therefore we require some travel annually for our Internal Service Delivery roles, which can include in-person training, team meet-ups, and strategy meetings. Service Delivery team members will also be required to travel based on business and client needs.