Senior Technical Writer

Iron Mountain; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Writer, where your expertise will shape knowledge sharing across the organization. In this dynamic role, you will craft clear and engaging documentation that supports implementation projects, ensuring user comprehension and satisfaction. Collaborate with diverse teams and contribute to innovative content strategies that drive excellence in SaaS delivery. This is an exciting opportunity to make a significant impact in a culture that values collaboration, clarity, and continuous learning.

Qualifications

• 5+ years of technical writing experience for a SaaS/PaaS company.
• Excellent verbal and written communication skills.
• Proficiency with technical writing tools.

Responsibilities

• Write and edit high-quality technical content.
• Collaborate with SMEs to create user-focused documentation.
• Maintain and update content as the product evolves.

Skills

Technical Writing

Project Management

Communication Skills

Analytical Thinking

API Documentation

SaaS Delivery

Education

Bachelor’s degree in English

Technical Writing/Communication

Tools

Technical Writing Tools

Knowledge Management Systems

Job description

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

ABOUT THIS OPPORTUNITY.... (Ability to work Remote)

We are seeking an experienced and detail-oriented Senior Technical Writer to join our Technical Enablement team. As a Senior Technical Writer, you will develop technical enablement resources for all audiences, including our internal stakeholders—from our customer success team to our partners—and our external customers and partners. The content resources you create will help ensure the success of our implementation projects and help customers use our product.

The ideal candidate is skilled at collaborating with various functions to extract key information and present it in an accessible format. You are curious and comfortable asking questions, a self-starter, problem solver, and take initiative. You will help develop strategy, standards, processes, and procedures for developing technical documentation at Iron Mountain.

To be successful in this role, you will need to:

• Be curious and not be afraid to ask questions.
• Take complex technical information and translate it into easy-to-understand content.
• Ability to prioritize and execute multiple projects and tasks in a fast-paced environment with minimal supervision.
• Be a user advocate.
• Collaborate closely with SMEs and manage projects with multiple contributors.
• Communicate clearly and frequently with management and stakeholders and demonstrate strong writing, project management, and organizational skills.
• Adapt to rapidly changing project timelines and deliverables.
• Be creative, innovative, and resourceful. Take initiative proactively.
• Identify user personas.

Responsibilities

• Write and edit technically accurate, high-quality content.
• Assess core personas and their motivations and develop the appropriate content to support them.
• Determine the clearest and most logical way to present product information for user comprehension.
• Act as user advocate in the creation and review of UX content.
• Generate innovative ideas for content development and delivery.
• Collaborate with subject-matter experts, including product managers, software developers, customer success, and partners to gain an understanding of topics and user and content needs, create content for documentation and user interfaces, and help define product language and terminology.
• Maintain and update content as the product evolves.
• Implement content feedback channels to identify and solve problems via documentation.
• Provide mentorship to other writers.
• Contribute to defining language styles, including the look, feel, mood, and voice for all content types.
• Contribute to departmental strategy, processes, standards, and procedures.

Qualifications

• 5+ years technical writing experience for a SaaS/PaaS company.
• Bachelor’s degree in English, Technical Writing/Communication, or related field.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Willingness to take on new challenges and build on current skills.
• Exceptional analytical and conceptual thinking skills.
• Ability to multi-task and be a self-starter.
• Ability to edit, write, and revise all technical material for consistency and accuracy.
• Passion to learn and understand software implementation, API integration, and SaaS delivery workflows.
• Proficiency with technical writing tools.
• Knowledge of server-oriented architectures and web platform applications with the ability to interact with engineers with APIs and REST services topics.
• Experience documenting APIs a plus.
• Working knowledge of machine learning (ML), ML data preparation techniques, and/or machine learning models a plus.
• Familiarity with knowledge management systems and documentation version control processes.

Why Join Us?

As a Senior Technical Writer on our team, you will have the unique opportunity to shape the way knowledge is shared across the organization. Your work will directly impact the success of our implementation, professional services, and partner teams, driving excellence in SaaS delivery. We value collaboration, innovation, and a passion for clarity in communication. Join us to help create a culture of knowledge sharing and enablement!