Technical Documentation & Training Specialist

Universal Studios; Orlando (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Universal Orlando is seeking a documentation specialist to design, write, proofread, and edit internal SOPs and GOPs in line with company standards. You will support the Ride & Show teams in training content creation across job plans, eLearning, video, PowerPoint, and related materials.

Responsibilities include updating the Technical Services Knowledge Center, coordinating in-person and virtual training via SuccessFactors, and collaborating with Content Specialists, Trainers, and venue teams to

Qualifications

• 1+ year experience in education, journalism, or English required.
• 1+ year of understanding technical terminology and the ability to identify materials using prints and manuals required.
• 1+ year of experience in position requiring compliance with written, technically oriented procedures or documentation required.

Responsibilities

• Designs, writes, proofs, and edits internal documents for clarity and accuracy per Universal Destinations & Experiences standards.
• Reads and interprets technical, training, and procedural documentation for SOPs and GOPs.
• Maintains knowledge of media creation tools to develop and deliver training content across media types.
• Assists with coordinating in-person and virtual training classes in SuccessFactors.
• Coordinates training schedules and attendance in SuccessFactors.
• Works with management to obtain and approve information for documentation from internal clients and venue teams.
• Creates, implements, and updates PQS Training Job Plans and qualifications with the Maximo team.
• Ensures materials and presentations are current and relevant, following EH&S policies.

Job description

Universal Orlando is seeking a documentation specialist to design, write, proofread, and edit internal SOPs and GOPs in line with company standards. You will support the Ride & Show teams in training content creation across job plans, eLearning, video, PowerPoint, and related materials.

Responsibilities include updating the Technical Services Knowledge Center, coordinating in-person and virtual training via SuccessFactors, and collaborating with Content Specialists, Trainers, and venue teams to