Coordinator, Technical Services Documentation

Socket.dev; Orlando (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

Universal Orlando Resort seeks a Documentation Specialist to design, write, proofread, and edit internal SOPs and GOPs in alignment with UO standards. You will support Ride & Show teams with SOPs/GOPs and help develop, implement, and update training materials across job plans, eLearning, video, PowerPoint, and supporting documents.

Responsibilities include maintaining the Technical Services Knowledge Center, creating new documents, updating existing files, and auditing for accuracy.

Qualifications

• 1+ year experience in education, journalism, or English
• 1+ year understanding technical terminology and ability to identify materials using prints and manuals
• 1+ year of experience in position requiring compliance with written, technically oriented procedures or documentation
• Or equivalent combination of education and experience

Responsibilities

• Designs, writes, proofs, and edits internal documents for clarity and accuracy per standards
• Reads and interprets technical and procedural documentation for SOPs and GOPs
• Maintains the Knowledge Center, creates new documents and updates existing ones
• Coordinates media for training content across formats (print, video, eLearning)
• Coordinates in-person and virtual training classes in SuccessFactors
• Works with management to obtain approvals and gather media for training documentation

Skills

Writing

Proofreading

Editing

Document control

Training material creation

Education

Technical Certificate

Associate Degree

Tools

Adobe Creative Suite

Articulate Suite

Job description

JOB SUMMARY:

Responsible for designing, writing, proofreading, and editing various internal written documentation for clarity and accuracy in accordance with Universal Parks and Resorts standards for general operating procedures (GOP) and standard operating procedures (SOP). Support Ride & Show team in writing SOPs/GOPs with input from the various divisions. Responsible for assisting in the development, implementation, update and follow through of the Ride & Show operational training program content and materials, including, but not limited to job Plans, eLearning, video, PowerPoint, and support documents. Responsible for the upkeep of the Technical Services SharePoint Knowledge Center including document creation of new documents, updating of existing documents, file management, and auditing.

MAJOR RESPONSIBILITIES:

• Designs, writes, proofreads, and edits various internal documents for clarity and accuracy in accordance with Universal Destinations & Experiences standards. Proofreads and corrects general and standard operating procedure for grammatical, typographical, and compositional errors adhering to formatting standards and guidelines. Maintains paper and electronic files of all documentation. Routes new and updated documents using the Document Control Notification process (DCN) and publishes approved documents to the Technical Services Knowledge Center.
• Reads and interprets technical, training, and procedural documentation for Technical Services SOPs and GOPs. Organizes and groups similar sections of documentation. Rewrites documentation as simple and straightforward text. Assembles sections of standard operating procedure consistent with established template.
• Maintain understanding of existing and emerging media creation (Adobe Creative & Articulate Suite) & delivery technology to create and manage the creation & delivery processes for training content across all media types (audio, photo, video, print, mixed reality, etc.) Understands Technical materials, and develops these into training materials, either print or virtual, utilizing Adobe Creative and Articulate Suite.
• Assists with the coordination of in-person and virtual training classes in SuccessFactors. Works with trainers to schedule times, input schedules into SuccessFactors, and coordinate rosters with trainers, including marking attendance if necessary. Inputs digital training courses into SuccessFactors, monitors Assignment Profiles, and ensures all relevant information is distributed to the appropriate Teams.
• Works directly with management to obtain, clarify, and gain approval for information within all documentation. Works with internal clients to understand the needs. Works with Content Specialists, Trainers, and venue teams to gather any necessary media for training documentation, including photos and videos of various mechanical and electrical components throughout all venues. Develops requested documentation into approved formats, ensuring the documentation meets the client needs.
• Responsible for the creation, implementation, and updating of all PQS Training Job Plans. Partners with the Maximo Business Team to build and update all training Job Plans and qualifications. Responsible for the creation of new documentation and templates, ensuring approval by management for all newly created templates. Ensures materials and presentations are current and relevant.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Technical Certificate is preferred
• Associate Degree is preferred

EXPERIENCE:

• 1+ year experience in education, journalism, or English required
• 1+ year of understanding technical terminology and the ability to identify materials using prints and manuals required
• 1+ year of experience in position requiring compliance with written, technically oriented procedures or documentation required
• Or equivalent combination of education and experience

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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