Technical Director, AI Delivery & Client Success

Bounteous; Chicago (IL); Ibrido; USD 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Bounteous is seeking a Technical Director to lead delivery and technical strategy for the Chicago engagement. You will be the trusted technical voice to the client's senior leadership, owning architecture decisions and overall delivery quality in a hybrid role that blends hands-on leadership with delivery management.

You will supervise a team of Technical Delivery Managers, Architects, and Product Managers, driving end-to-end delivery across multiple workstreams while ensuring client

Competenze

• 12-15yrs years in technology delivery, including meaningful time as a Delivery Director, Associate Director, Senior Manager, or equivalent at a consultancy, systems integrator, or enterprise technology organization.
• Hands-on experience with AI-assisted or agentic development in a delivery setting, including its quality and risk controls.
• Travel to Client office at least monthly and for other important meetings as they come up.

Mansioni

• Serve as the primary technical relationship for the client's senior technical leadership, with regular on-site presence and a standing cadence of executive touchpoints.
• Own client satisfaction for delivery: gather feedback proactively, surface risks and concerns early, and close the loop with visible action.
• Lead resolution of client-facing escalations. Be the person the client calls when something is at risk.
• Own end-to-end delivery outcomes across all workstreams: schedule, scope, quality, and release readiness.
• Set and enforce quality standards: definition of done, code and architecture review practices, testing and release criteria, defect and rework thresholds.
• Run the delivery organization through Technical Delivery Managers, Program/Project Managers, Architects, and Product Managers. Set direction, remove blockers, and hold leaders accountable for outcomes.
• Be accountable for core delivery KPIs: on-time delivery, quality (defect escape rate, rework), client satisfaction, and team health.
• Hold final authority over technical direction for the account's delivery, including solution design, architecture, and technology choices.
• Participate directly in solution design, architecture reviews, and technical deep dives. Validate that any solution is credible and deliverable before it reaches the client.
• Resolve technical escalations and disputes. Consult with Principal Architect(s) and the broader architecture practice.
• Own the responsible adoption of the account's agent-orchestrated development model: approved tooling, human review and quality gates, security, IP and data-handling controls.
• Ensure delivery teams are trained and that AI-assisted output meets the same quality bar as any other work.
• Mentor and coach Technical Delivery Managers, Architects, Program/Project Managers, and Product Managers.
• Approve staffing and resourcing changes within account guardrails; manage onshore/offshore coordination across time zones and delivery locations.

Conoscenze

Delivery leadership

Executive communication

Technical delivery

Mentoring

Onshore/offshore coordination

Descrizione del lavoro

Bounteous is seeking a Technical Director to lead delivery and technical strategy for the Chicago engagement. You will be the trusted technical voice to the client's senior leadership, owning architecture decisions and overall delivery quality in a hybrid role that blends hands-on leadership with delivery management.

You will supervise a team of Technical Delivery Managers, Architects, and Product Managers, driving end-to-end delivery across multiple workstreams while ensuring client