Technical Communicator

Thompson Machinery; La Vergne (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

No-cost medical plan

Vision & dental insurance

Disability insurance

401k matching

Profit Sharing

8 paid holidays

Job summary

Thompson Machinery in Tennessee is seeking a Technical Communicator to provide direct technical support to service technicians across our Thompson territory. You will research issues, interpret service information, and deliver efficient repair solutions via phone and written communication.

You will also develop and share technical resources to improve troubleshooting and repair accuracy. Based in La Vergne or Memphis, TN, you will collaborate with the Technical Training team on new technologies

Qualifications

• High school diploma or equivalent.
• 3–5 years of relevant experience preferred (heavy equipment, power systems, or related technical field).
• Strong knowledge of Caterpillar equipment repair and troubleshooting.
• Experience with failure analysis methods and diagnostic processes.
• Ability to interpret schematics, diagrams, and technical documentation.
• Strong problem-solving and analytical skills.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).
• Ability to train, mentor, and coach technicians effectively.
• Strong organizational skills and ability to manage multiple priorities.
• Travel to company stores and customer sites as needed to support advanced troubleshooting efforts.

Responsibilities

• Provide direct technical support to service technicians via phone, email, and written communication.
• Research and resolve technical and service issues using schematics, technical bulletins, service letters, and other resources.
• Interpret test results, lab reports, and field data to support accurate diagnostics and repair solutions.
• Perform and communicate failure analysis findings on components and systems.
• Troubleshoot and evaluate customer and company equipment for repair solutions.
• Interpret technical diagrams, components, and system operations.
• Maintain familiarity with Caterpillar service publications, updates, and technical bulletins.
• Partner with the Technical Training team on new technologies and equipment updates.
• Support training and mentorship of technicians and customers as needed.
• Maintain and organize technical support resources for ongoing reference.
• Work independently across multiple projects while adapting to changing priorities.

Skills

Equipment repair

Troubleshooting

Diagnostics

Schematics interpretation

MS Office

Communication

Driver's license

Education

High School Diploma

Tools

Microsoft Office

Job description

Technical Communicator

About the Company

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. As the Caterpillar dealer for Middle and West Tennessee and North Mississippi, we are committed to delivering smart solutions, building lasting partnerships, strengthening our communities, and investing in our people.

WHAT YOU WILL DO

The Technical Communicator (TC) provides direct technical support to service technicians and personnel across the Thompson Machinery territory. This role serves as a key resource by researching technical issues, interpreting service information, and delivering efficient repair solutions through one-on-one, phone, and written communication. The Technical Communicator also develops, maintains, and shares technical resources to support troubleshooting, repair accuracy, and overall service performance. This position may be based in La Vergne or Memphis, TN.

Key Responsibilities

• Provide direct technical support to service technicians via phone, email, and written communication
• Research and resolve technical and service issues using schematics, technical bulletins, service letters, and other resources
• Interpret test results, lab reports, and field data to support accurate diagnostics and repair solutions
• Perform and communicate failure analysis findings on components and systems
• Troubleshoot and evaluate customer and company equipment for repair solutions
• Interpret technical diagrams, components, and system operations
• Maintain familiarity with Caterpillar service publications, updates, and technical bulletins
• Partner with the Technical Training team on new technologies and equipment updates
• Support training and mentorship of technicians and customers as needed
• Maintain and organize technical support resources for ongoing reference
• Work independently across multiple projects while adapting to changing priorities
• Maintain awareness of safety hazards and industry-related risks

WHAT WE EXPECT OF YOU

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

BASIC QUALIFICATIONS

• High school diploma or equivalent required
• 3-5 years of relevant experience preferred (heavy equipment, power systems, or related technical field)
• Strong knowledge of Caterpillar equipment repair and troubleshooting
• Experience with failure analysis methods and diagnostic processes
• Ability to interpret schematics, diagrams, and technical documentation
• Strong problem-solving and analytical skills
• Effective written and verbal communication skills
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to quickly learn and use proprietary Caterpillar systems and software
• Ability to train, mentor, and coach technicians effectively
• Strong organizational skills and ability to manage multiple priorities
• Valid driver's license and ability to comply with company driving policies
• Ability to follow written and verbal instructions accurately
• Effective use of phone systems and communication tools
• Office-based role with frequent interaction with field technicians and service teams
• Regular use of computers, phones, and technical systems
• Requires attention to detail, problem-solving, and consistent communication across teams
• Exposure to equipment-related environments where awareness of safety hazards is required
• Travel to company stores and customer sites as needed to support advanced troubleshooting efforts, assist Technicians in the field, and collaborate with CAT Service Engineering on product problem resolution.

WHAT'S IN IT FOR YOU

At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.

THE BASICS

• Various medical plan options, including a no-cost option
• Vision and dental insurance
• Employer-paid short-term and long-term disability insurance
• Employer-paid basic life insurance
• 401k matching
• Profit Sharing
• 8 paid holidays annually
• Initially up to 15 days of Paid Time Off annually with increase after five years of service
• Employee Assistance Program (EAP)

WHAT SETS US APART

• Competitive pay
• Exposure to world-class CAT training and development
• Tuition Reimbursement
• Tool Purchase Assistance to buy high-quality tools at deep discounts
• Annual stipend toward the purchase of work boots
• Company Incentive Bonus Program
• Paid Veteran holiday annually to all service members
• Training and Development programs
• Work uniforms and professional cleaning services
• Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

Listing is current as of Jul 21, 2026 05:45 AM