Technical Delivery Manager

Hitachi Automotive Systems Americas, Inc.; Northern (KY); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Hitachi Automotive Systems Americas, Inc. is seeking a Technical Delivery Manager to lead cloud and data engineering initiatives in a hybrid role based in Missouri.

You will oversee DevOps, CI/CD, and deployment operations across AWS and Azure, including AKS, IoT hubs, Cosmos DB, and related services. This role demands 10+ years of experience, strong stakeholder management, and incident/change/escalation leadership.

Qualifications

• Minimum 10+ years of experience in DevOps and CI/CD in deployment operations.
• Strong knowledge of AWS/Azure and Azure services such as AKS, IoT, VMs, Azure DevOps, CDN, Storage, Traffic Manager, NSGs, Load Balancers, WAF, Ingress/Egress.
• Experience with deployment, configuration, and troubleshooting of DevOps CI/CD tools (Jenkins, Git, SonarQube, Artifactory, Ansible).
• Drive Ops call and participate in stakeholder meetings; monitor and support service delivery to ensure procedures are followed.
• Engage and drive SRE practices with operational and product groups to align technology service delivery.
• Lead incident, change, and escalation processes with post-mortems/RCAs as needed.
• Coordinate onboarding of new applications with India Technical Team and review SLAs with customers.

Responsibilities

• Drive Ops calls and participate in stakeholder meetings (Scrum of Scrums, Deployment & Compliance Review).
• Monitor, control, and support service delivery; ensure procedures are followed.
• Engage and drive SRE practices with Ops and product groups.
• Act as escalation point for issues in Operations and coordinate with internal teams.
• Onboard new applications with India Technical Team and document requirements.
• Review SLAs with customers and drive service review meetings.
• Report progress on initiatives to stakeholders including senior executives.
• Promote knowledge sharing and training initiatives.

Skills

DevOps

CI/CD

Project management

SRE practices

Incident management

On-call rotation

Stakeholder management

Customer service

Tools

Jenkins

Git

SonarQube

Artifactory

Ansible

AKS

Azure DevOps

Cosmos DB

IoT Hubs

Event Hubs

PostgreSQL

Azure Key Vault

Job description

## Technical Delivery ManagerApply: Hybrid: Remote - Missouri, United States: Full time: Posted Today: R0144030**Function**Cloud & Data Engineering# **Our Company**We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.# **Job description**• Come with minimum 10+ years of experience in DevOps, CI/CD in a Deployment Operations Organization leading, administering, building, and maintaining CI/CD Environment • Conceptual Knowledge on AWS/Azure and Azure Services such as AKS, IoT, VMs, Azure DevOps, CDN, Storage, Traffic Manager, NSGs, Load Balancers, WAF, Ingress/Egress • Good Understanding on deployments, configuration & troubleshooting of DevOps, CI/CD Tools (Jenkins, Git, SonarQube, Artifactory, Ansible), CI/CD pipelines, Infrastructure Automation activities. • Drive Ops Call and participate in all the Stakeholder meetings (Scrum of Scrum, Deployment & Compliance Review etc.,) Monitor, control, and support Service Delivery; ensuring systems and procedures are in place and followed. • Engage and drive SRE practices with operational and product groups to align technology service/solution delivery • Strong Customer service, Project management and quality control skills. Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes. This includes leading effective post-mortems/RCAs and ensuring actions are followed-up. • Act as an escalation point for issues reported in Operations and work with Internal Teams to address the issues • Work with Application/Product Egg Management teams in enabling New Applications onboarding by gathering and documenting product requirements and communicate / facilitate the same with India Technical Team • Regular review with customers on SLAs and business requirements and help analyse Incidents, Problems, Alerts Data and drive internal and client Service Review Meetings covering performance, service improvements, quality, and processes. • Must be able to define and report progress on key initiatives and project level tasks to all stakeholders including senior executives & clients • Should be able to drive new product/Environment Transitions and help cascade it to the teams. • Helping drive a focus on promoting people processes including the sharing of knowledge and driving training initiatives What you bring to the team • Adhere to standards, processes, procedure, and audit compliance controls • Ability to effectively estimate and escalate issues timely. • Flexible to work in rotation shifts. • Full infrastructure stack support to cloud projects. • Out of hours P1 incident response for supported projects through a on call Rota. • Proactive monitoring and provide intelligent analysis of the cloud estate to highlight, plan and implement improvements. • Proactively identify, plan, and implement improvements to the cloud estate, working practices and processes. • Maintenance of existing Infrastructure as Code assets to deploy, maintain, support cloud infrastructure. Undertake any other work as directed by their line manager in connection with their job as may be requested from time to timeMandatory skills: Should be proficient in Cloud Administration (Azure, AWS, Ali Baba), Azure IAAS and PAAS components (AKS, Azure Key VaultHDI, Event Hubs, IOT Hubs, Cosmos DB, Post GRE SQL.).Nice to have skills:• Effectively promote process best practices • Excellent client interaction skills • Communication skills: strong presentation/ communication / facilitation skills (oral and written) • Works well with teams or in a team environment, with the ability to work independently • General consulting skills, including team facilitation, business case development, appropriate use of methodology / templates#LI-MS2