Technical Customer Support - Weathering & Corrosion Testing

Q--lab-Corporatio; Westlake (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Q-Lab Corporation is a global leader in material durability testing products and services. The role focuses on educating customers about testing plans, providing technical support, and creating cost proposals across Q-Lab's locations.

The position is on-site with potential placement at Westlake, OH or Homestead, FL, reporting to the Global Test Services Inside Sales Leader. Strong communication and technical explanation skills are essential.

Qualifications

• Associates degree in a science field required.
• Minimum 3 years customer service experience with heavy written correspondence.
• Ability to explain technical concepts to varied audiences.
• Proficiency in MS Word and Excel; English communication skills.

Responsibilities

• Provide customer education on Q-Lab's services by phone or e-mail and determine best course of action to match customer needs.
• Provide technical expertise to customers on weathering/corrosion testing plans and provide continuous ongoing client contact during testing services along with documentation of all customer contact.
• Discuss requests with the Inside Sales Leader to review project feasibility.
• Review testing standards and engineering drawings.
• Create proposals for testing at all Q-Lab testing locations and follow up on cost estimates or tests requested but not received.
• Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida.

Skills

Customer service

English communication

Problem explanation

Documentation

Education

Associate's degree in science (Biology, Chemistry, Physics)

Bachelor's degree in hard science

Tools

MS Word

Excel

Job description

Q-Lab Corporation is a global leader in material durability testing products and services. The role focuses on educating customers about testing plans, providing technical support, and creating cost proposals across Q-Lab's locations.

The position is on-site with potential placement at Westlake, OH or Homestead, FL, reporting to the Global Test Services Inside Sales Leader. Strong communication and technical explanation skills are essential.