Technical Customer Service Representative

Q--lab-Corporatio; Westlake (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Q-Lab Corporation is a global leader in material durability testing products and services. The role focuses on educating customers about testing plans, providing technical support, and creating cost proposals across Q-Lab's locations.

The position is on-site with potential placement at Westlake, OH or Homestead, FL, reporting to the Global Test Services Inside Sales Leader. Strong communication and technical explanation skills are essential.

Qualifications

• Associates degree in a science field required.
• Minimum 3 years customer service experience with heavy written correspondence.
• Ability to explain technical concepts to varied audiences.
• Proficiency in MS Word and Excel; English communication skills.

Responsibilities

• Provide customer education on Q-Lab's services by phone or e-mail and determine best course of action to match customer needs.
• Provide technical expertise to customers on weathering/corrosion testing plans and provide continuous ongoing client contact during testing services along with documentation of all customer contact.
• Discuss requests with the Inside Sales Leader to review project feasibility.
• Review testing standards and engineering drawings.
• Create proposals for testing at all Q-Lab testing locations and follow up on cost estimates or tests requested but not received.
• Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida.

Skills

Customer service

English communication

Problem explanation

Documentation

Education

Associate's degree in science (Biology, Chemistry, Physics)

Bachelor's degree in hard science

Tools

MS Word

Excel

Job description

Description

Q-Lab Corporation is currently seeking a Technical Customer Service Representative to join our Testing Services team. Reporting to the Global Test Services Inside Sales Leader, this role will provide technical education on Q-Lab's outdoor weathering/corrosion testing services including testing plan support, continuous client contact during testing, and creation of cost proposals. This position will be responsible for providing education on Q-Lab's services and determining the best course of action to match customer needs.

This position is fully on-site and can be located at our Homestead, FL location or at our HQ in Westlake, OH.

Responsibilities:

• Provide customer education on Q-Lab's services by phone or e-mail and determine best course of action to match customer needs
• Provide technical expertise to customers on weathering/corrosion testing plans and provide continuous ongoing client contact during testing services along with documentation of all customer contact
• Discuss requests with the Inside Sales Leader to review project feasibility
• Review testing standards and engineering drawings
• Create proposals for testing at all Q-Lab testing locations and follow up on cost estimates or tests requested but not received
• Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida

Required Skills/Experience:

• Minimum Associate’s degree in a science field (Biology, Chemistry, Physics, etc.)
• Minimum 3 years of customer service experience, including heavy written correspondence
• Must be able to explain technical concepts at a variety of levels (technical to non-technical)
• Computer literacy and good working knowledge of MS Word and Excel
• Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation
• Fair grasp of algebra and geometry concepts
• Business etiquette knowledge

Desired Skills/Experience:

• 5 years customer service experience
• Bachelor’s degree, or greater, in a hard-science (Biology, Chemistry, Physics, etc.)
• Experience in a test or manufacturing lab
• Experience with national and international standards (ASTM, ISO, DIN, etc.)

Who We Are:

Q-Lab Corporation is a global leader in providing material durability testing products. Since 1956, we have designed and manufactured laboratory test products such as weathering testers, light stability testers and corrosion testers. We also perform weathering and corrosion testing services, including both laboratory and natural exposure tests. We maintain a global presence with testing facilities located in the US and sales and distribution facilities located in England, Germany and China. Our world-class corporate headquarters and manufacturing facility are located in Westlake, Ohio.

We Offer:

• A proven track record of success.
• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!