Technical Customer Support & Warranty Specialist

Signify; Syracuse (KS); On-site; USD 47,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

Dental

401K retirement plan with company mix

Employee Stock Purchase Plan (ESPP)

Paid Time Off

Tuition reimbursement

Product discounts

Job summary

Signify, a global leader in lighting, seeks a Customer Service Representative based in Syracuse, NY (Cooper Lighting Solutions). You’ll handle technical product inquiries, resolve complaints promptly, and drive root-cause analysis for durable fixes.

Requirements include a Bachelor’s degree in IT or a related field and experience in technical customer support with warranty management. Salary is $34–$49 per hour, plus a 2.5% target bonus and a comprehensive benefits plan.

Qualifications

• Bachelor’s degree in Information Technology, or a related technical/Analytical field.
• Experience in customer support roles within technical or product-based industries, focusing on complaint resolution, root cause analysis, and warranty management preferred.

Responsibilities

• Drives high levels of customer satisfaction by ensuring timely and correct solving of complaints, inquiries, and requests related to technical product topics based on global standards and processes.
• Analyzes and solves complaints by driving root cause analysis and preventive actions, including warranty-related complaints and reworks/recalls.
• Understands and applies the relevant warranties related to products and systems when executing customer resolution activities.
• Fulfills documentation for service-related issues and resolutions and ensures all relevant information is properly documented in the ticketing system (SAP Service Cloud) and/or similar knowledge databases.
• Drives feedback loops towards Quality management/Business to obtain solutions in event of timely escalated complaints.

Skills

Customer service

Root cause analysis

Warranty management

Technical product knowledge

Education

Bachelor’s degree in Information Technology

Tools

SAP Service Cloud

Job description

Signify, a global leader in lighting, seeks a Customer Service Representative based in Syracuse, NY (Cooper Lighting Solutions). You’ll handle technical product inquiries, resolve complaints promptly, and drive root-cause analysis for durable fixes.

Requirements include a Bachelor’s degree in IT or a related field and experience in technical customer support with warranty management. Salary is $34–$49 per hour, plus a 2.5% target bonus and a comprehensive benefits plan.