Technical Customer Support Specialist – Lighting Solutions

Signify; City of Syracuse (NY); Vor Ort; USD 47.000 - 68.000; Vollzeit

Benefits dieser Stelle

Medical

Health Savings Account

Dental

401K with company match

Employee Stock Purchase Plan (ESPP)

Paid Time Off

Tuition reimbursement

Product discounts

Zusammenfassung

Signify, a global leader in lighting, is looking for a Customer Service Representative to support Cooper Lighting Solutions in Syracuse, NY. You’ll handle technical product inquiries, drive timely resolutions, and manage warranty-related cases in a fast-paced environment.

Document cases in SAP Service Cloud, perform root cause analysis, and collaborate with Quality teams to prevent repeats while delivering exceptional service to customers.

Qualifikationen

• Bachelor's degree in Information Technology, or a related technical/Analytical field.
• Experience in customer support roles within technical or product-based industries.
• Must be legally authorized to work in the United States without sponsorship.

Aufgaben

• Drives for high levels of customer satisfaction by ensuring timely and correct solving of complaints, inquiries, and requests related to technical product topics based on global standards and processes.
• Analyzes and solves complaints by driving root cause analysis and preventive actions, including warranty-related complaints and reworks/recalls.
• Understands and applies the relevant warranties related to products and systems when executing customer resolution activities.
• Fulfills documentation for service-related issues and resolutions and ensures all relevant information is properly documented in the ticketing system (SAP Service Cloud) and/or similar knowledge databases.
• Drives feedback loops towards Quality management/Business to obtain solutions in event of timely escalated complaints.

Jobbeschreibung

Signify, a global leader in lighting, is looking for a Customer Service Representative to support Cooper Lighting Solutions in Syracuse, NY. You’ll handle technical product inquiries, drive timely resolutions, and manage warranty-related cases in a fast-paced environment.

Document cases in SAP Service Cloud, perform root cause analysis, and collaborate with Quality teams to prevent repeats while delivering exceptional service to customers.