Technical Customer Support (US Remote)

Motorola Solutions; Westminster (CO); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in technology solutions for public safety is seeking a Technical Support specialist in Westminster, CO. In this role, you'll provide essential first-level technical support, troubleshooting issues for both employees and visitors. Ideal candidates will have a high school diploma and at least 2 years of customer support experience, paired with strong problem-solving skills. Join us to help enhance public safety while enjoying competitive benefits and a supportive work culture.

Benefits

Medical, dental, and vision coverage

Incentive bonus plans

Employee stock purchase plan

Generous paid time off packages

Supportive work culture

Qualifications

• Minimum 2 years of technical customer support experience.
• Strong understanding of computer hardware, software, and networking.
• Ability to obtain background clearance as required.

Responsibilities

• Provide first-level technical support regarding hardware, software, and networking.
• Troubleshoot and resolve technical issues, including password resets.
• Document and track all support requests using a ticketing system.

Skills

Problem-solving

Troubleshooting

Technical Support

Networking Concepts

Education

High school diploma or equivalent

Associate's degree in a related field

Tools

Ticketing systems (Zendesk, Jira Service Desk)

Microsoft Office Suite

Job description

Employer Industry: Technology Solutions for Public Safety

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive benefits including medical, dental, and vision coverage
- Incentive bonus plans and employee stock purchase plan
- Generous paid time off packages and 10 paid holidays
- Supportive and community-focused work culture
- Chance to contribute to a mission that enhances public safety

What to Expect (Job Responsibilities):
- Provide first-level technical support to employees and visitors regarding hardware, software, network connectivity, and peripherals
- Troubleshoot and resolve common technical issues, including password resets and printer malfunctions
- Install and configure computer hardware and software for new employees and visitors
- Document and track all support requests and resolutions using a ticketing system
- Collaborate with the IT department to identify and resolve recurring technical issues

What is Required (Qualifications):
- High school diploma or equivalent; Associate's degree in a related field is a plus
- Minimum of 2 years of technical customer support experience
- Strong understanding of computer hardware, software, and networking concepts
- Excellent problem-solving and troubleshooting skills
- Ability to obtain background clearance as required by government customers

How to Stand Out (Preferred Qualifications):
- Experience with ticketing systems such as Zendesk or Jira Service Desk
- Familiarity with specific software or hardware used in the office, such as Microsoft Office Suite

#PublicSafety #TechnicalSupport #CareerOpportunity #EmployeeBenefits #InclusiveWorkplace

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About the company

Motorola Solutions, Inc., is an American data communications and telecommunications equipment provider that succeeded Motorola, Inc.,

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